Technical Business Analysis, Professional
Barreal de Heredia, Costa Rica
hace 4 días

Job Title

Technical Business Analysis, Professional

Job Purpose

What does a great Business Systems Analysis, Professional do? As The Technical Business Analyst, you will be part of a team that ensures the delivery and ongoing operations of a leading-

edge online banking Platform to Financial Institutions. You will use your influence with clients and internal partners to accomplish goals across business units.

You will be responsible for root cause analysis for incidents and drive to solution that improves our overall platform and enables stability.

You are able to move up and down the ladder of abstraction, equally confident communicating to leaders and technical support teams.

Essential Job Responsibility :

  • Solve problems as a domain expert for the application. Work with others to diagnose problems that may exist in application configuration, Windows configuration, network device configuration, etc.
  • Identify operational improvements to ensure uptime of a sophisticated online banking platform
  • Respond to alerts related to production incidents, working with incident management, Windows and SQL engineering
  • Support high-touch clients on post-mortem on incidents
  • Basic Qualifications for Consideration :

  • Bachelor’s degree in Computer Science, Business, or other related field
  • Minimum of 4 years’ experience in a technical client facing role, and with application delivery
  • 2 years’ Technical support experience
  • Advanced English level, B2 required
  • Preferred Skills :

  • At least 5 year of experience with Software as a Service or Application Service Provider (ASP)
  • 1+ years of experience crafting and delivering requirements
  • Previous experience in incident analysis and / or incident management
  • Apply today, we will be happy to walk you thru the process to Fuel your Forward with us!

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Learn more about us.

    In a world moving faster than ever before, Fiserv helps clients deliver solutions in step with the way people live and work today financial services at the speed of life.

    With 24,000 associates, we help more than 12,000 clients worldwide create and deliver solutions to enable today's consumer to move and manage money with ease, speed and convenience.

    Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.

    In this role, you will be aligned with our digital products and services. Digital Channels develops innovative online banking and mobile banking solutions for financial institutions of all sizes with a mission to deliver easy and compelling digital financial management and money movement always at your fingertips.

    Leveraging in-depth research, user experience design, and industry best practices, Digital Channels' solutions are ranked as the top solutions in the market and adopted by some of the largest and most innovative financial institutions.

    Thank you for considering employment with Fiserv. Please :

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
  • Fiserv is an Equal Employment Opportunity Employer, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.

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