The Application Administrator is responsible for the evaluation, analysis, implementation and management of solutions to meet user, departmental and campus technology needs.
The core functions for this position are application administration, support, application operations, user consultation, and development.
Responsibilities include but are not limited to the following :
Resolve incidents per Service Levels following Incident Management process, ensure high customer satisfaction
Implement changes timely following Change Management Process, including identifying where changes can improve application functionality and effectiveness.
Perform day-to-day administration, configuration, and user support of assigned applications.
Measure and report on application performance, availability and capacity. Identify and recommend changes, upgrades or enhancements both in the application and infrastructure to improve service level
Collaborate with Computer Center staff, Database Administrators and other IT teams to ensure their services meet application requirements.
Coordinate all upgrades to systems that interact with assigned applications and ensure that these upgrades will not break current applications and business use.
Work with vendors and suppliers on support, maintenance, licensing, training and other application needs / services.
Develop and deliver training to users on the use and features of assigned applications.
Provide consulting on application features and use, recommending how applications can meet department needs and requirements.
Serve as the Technical Lead on application administration for On Base, DocuSign, iSupport and any additional applications that may be assigned.