Job ID 72837 Posted 22-Jun-2022 Service line Advisory Segment Role type Full-time Areas of Interest Design Location(s) Heredia - Heredia - Costa Rica, San Jose - San Jose - Costa Rica
SUMMARY
The CAD Administrator applies strong working knowledge of drafting in AutoCAD or Revit to accurately update drawings and property management software for various clients.
This includes regular updates of drawings to account for building changes, data maintenance for space-related metadata, drawing audits, integrity checks of facility information, and administrative tasks including helpdesk and system support.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential duties and responsibilities include the following. Other duties and responsibilities may be assigned to meet business needs.
Apply strong working knowledge of AutoCAD and client-specific CAD standards to drawings, including but not limited to the following disciplines : architectural, structural, furniture, electrical, mechanical, and security as they relate to corporate real estate drawing records.
Use AutoCAD to maintain accurate data & drawing records in applicable computer-aided facility management (CAFM) systems
Provide support for property management software. Using correct grammar, spelling and tone while corresponding with tool users in order to troubleshoot issues, offer guidance and provide solutions.
This support can be provided via e-mail, IM, video, and / or in person (as-needed).
Provide superior customer service with extreme attention to detail
Comply with and extend Quality Assurance procedures, including auditing records or a change control log to track work history
Contribute to Standard Operating Procedures playbook and documentation
Acquire and maintain relevant certifications, training, skill development and maintain knowledge of current or emerging technologies within primary field or service area including :
Become familiar with the capabilities and uses of Revit
Become familiar with client related tools and software
Become familiar with running client reports
Other duties and responsibilities that may be assigned to meet business needs could include :
Data maintenance within spreadsheets, databases, etc.
Contributing to presentations
Other technical-related subject-matter-expertise areas in which your knowledge can be used to assist a client
EDUCATION and / or EXPERIENCE
1 3 years of related drafting experience required, and / or associates degree or equivalent combination of technical training
Knowledge or experience in construction or facilities management is helpful
LANGUAGE SKILLS
Oral and written English is required
Ability to effectively present information and respond to questions in English both written and oral
TECHNOLOGY SKILLS
Excellent knowledge and ability to operate a computer using e-mail, calendar, spreadsheets, and either Google tools or Microsoft Office software
Experience with AutoCAD is required
Familiarity with CAFM / IWMS administration is helpful but not required for this position
Familiarity with Revit is helpful
PERSONAL CHARACTERISTICS
Must be self-motivated, detail-oriented and extremely organized with a proven ability to establish priorities and execute to achieve results
Must be able to work both independently and well within a team environment across multiple time zones
Displays integrity with a proactive approach to solving problems
Consultative and curious mindset with the ability to handle ambiguity and ask solution-minded questions 
