VMware (NYSE : VMW), is a global leader in cloud infrastructure and business mobility. Built on VMware’s industry-leading virtualization technology, our solutions deliver a new model of IT that is fluid, instant and more secure.
Customers can innovate faster by rapidly developing, automatically delivering and more safely consuming any application.
IT organizations in companies of all sizes rely on VMware and its industry-leading platform, VMware vSphere™, to achieve a more efficient, controlled and flexible IT environment.
With more than 500,000 customers and 75,000 partners, VMware delivers the world’s most trusted solutions for virtualization, a strategic initiative that consistently ranks as a top priority among CIOs.
VMware’s award-winning technology, market-leading position and culture of excellence provide our 19000+ employees in 120+ locations worldwide with a platform for professional growth and the excitement of being an early-
stage innovator. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community
This position is to support Business Transformation & Automation (BTA)
Corporate Systems Operations Saas Anchor Day 2 Case Support Management- Billing SAP BRIM transformation Job Description :
The Software as a Service Business Analyst III is responsible for the support analysis and case management of the overall Business analysis including but not limited to processes review, root cause analysis, stakeholders handling, case management to resolution and support of incubation initiatives provided by the PMO such as support operational activities related to SaaS Anchor program, On Premise case management, cloud and technology nature opportunities in components systems including : SAP (SAP BRIM knowledge desirable), Oracle EBS, and Salesforce.
com. This role will drive execution of administration and issue resolution activities creating new processes, mappings, BRD’s, RCA, webforms, reports and other deliverables, must have good interaction communication skills with various groups of stakeholders driving solution and providing analysis in interdisciplinary areas related to SaaS transformation, including sales teams and internal customers, may also be involved in processing transactional data (on premise, orders & renewals) as part of his responsibilities.
The Software as a Service Business Analyst III BA will work closely with business teams (Billing ops, partner ops, sales operations, stewardship and others) and IT stakeholders across various geographies to monitor and drive progress towards deliverables.
Essential Functions (Tasks and Responsibilities) : Qualifications & Experience : Educational Requirement :
University Bachelor or License’s / Master degree is a must
IT, Industrial Engineering, Economics Business or it’s Equivalents for IT Software Industry
Preferred Skills :
May have BA certification in SAP, Oracle, and / or PM (PMP) / PRINCE2® / Agile certification
Experience in Software, Case support management or High Tech industries