Data Management Analyst
ADVITO
Lagunilla CR
hace 6 días

Job Description

This position is responsible for supporting the design and development of reporting data from the contact center technology suite of tools.

Duties include manipulation of data between various systems, data quality verification, publishing actionable data in standard reporting formats, reviewing output to assess compliance to expectations and canvassing customer reaction to output.

This individual also acts as a liaison in information exchange, requirements gathering, and problem resolution and is responsible for satisfying customer expectations by ensuring the data quality of reports and providing in-

depth support for data integrity issues. Additional requirements include providing recommendations for product and / or process improvement, training, and documentation of both process and issues and the analysis of data in support of continuous contact center improvement

Requirements

  • 3+ years of experience in data reporting, analytical work, or other similar field
  • Thorough knowledge of database management and data manipulation.
  • 2+ years Business Intelligence report development (SSRS 2008 or higher)
  • 3+ years of Query writing, optimization, indexing (SQL Server 2008 or higher)
  • 1+ years Dashboard and Scorecard development
  • Expert level knowledge of Microsoft Excel, Access
  • Manage and coordinate multiple initiatives simultaneously that often represent competing priorities
  • Knowledge of Tableau reporting software preferred
  • Understanding of Contact Center Terms, metrics, and supporting calculations
  • English Proficiency
  • College degree on System Engineering
  • Travel Operations

    Inscribirse
    Añadir a los favoritos
    Eliminar de mis favoritos
    Inscribirse
    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Continuar
    Formulario de postulación