Description : Job Description
s support over 6,000 companies running VMware servers in over 100 different countries. They support the entire suite of VMware products for global customers and partners, interfacing with them via the phone, email, and web.
They resolve customer technical issues through diligent research, reproduction and troubleshooting by utilizing system administration, networking and storage skills.
Managers of Technical Support are responsible for managing highly skilled technical support teams. They work closely with our Technical Support Management team, and Engineering, Sales and Product Marketing teams to ensure that VMware is delivering overall superior service and support to our customers.
Respond to customer inquiries, primarily by telephone and e-mail
Work flexible schedules, which may include evenings, weekends or holidays
Resolve customer technical issues through diligent research, reproduction, and troubleshooting
Work directly with other technical support staff, quality assurance, engineering, sales, marketing, operations, and administration to resolve problems
Document all technical inquiries, develop and review content for knowledgebase
Experience with troubleshooting network connectivity
Experience with firewalls and security related issues
Experience with Storage Arrays or Appliances
Experience with database related technology and administration (SQL Server, Oracle, DB2, etc.)
Experience in Microsoft Active Directory
Experience in providing Windows and some Linux / UNIX technical support to customers
Experience in Performance troubleshooting
Experience with Kerberos and Single Sign-On
Experience with Servers (Dell, HP, IBM, etc.)
Experience with VMware Workstation and / or GSX Server
Minimum of 2-3 years experience in software support
B.S. in Computer Science, Electrical Engineering, Math, or equivalent work experience
Strong in spoken and written English and Portuguese
Strong technical writing skills.
Ability to research problems and document their solutions.
Añadir a los favoritos
Eliminar de mis favoritos
Debes iniciar sesión en tu cuenta para agregar este empleo a tus favoritos. Haz clic en "Continuar" para acceder a tu cuenta o crear una cuenta nueva. Luego de iniciar sesión, podrás ver y organizar tus favoritos tanto en nuestro sitio web como en la aplicación móvil.