IT helpdesk tech
MicroVention, Inc.
San José, Costa Rica
hace 11 días

Job Description

Description Assist on support and maintenance of the company’s computer systems which includes all workstations, printers, mobile devices and enterprise applications.

Provide timely technical support for all onsite and remote end-users for all technical related issues. Job Responsibilities

  • Provide end user technical support to all onsite and remote associates via remote support tools, phone or in-person
  • Assist on follow up and completion of site’s assigned tickets through the IT helpdesk ticketing system.
  • Setup and configure new Windows desktop / laptops or mobile devices for new hires under supervision.
  • Assist on support and troubleshoot of video and audio conference systems.
  • Hardware troubleshooting that includes workstations, mobile devices, network hardware devices and peripheral devices (printers, keyboards, monitors, mouse, etc.)
  • Install, configure and support all enterprise application such as Office365 (Outlook, Word, Excel, SharePoint, OneDrive), under supervision.
  • Document resolutions and create job aides or instructions for the IT department knowledgebase, under supervision.
  • Follow all proper company and IT procedures related to processing all incidents and changes within the IT environment.
  • Help to maintain IT hardware inventory including workstations, monitors, docking stations, printers, etc.
  • Assist on LAN, WAN, Wi-Fi, VPN connectivity issues on workstations and laptops for remote and onsite users or escalate appropriately under supervision.
  • Qualifications

  • Technical knowledge and troubleshooting skills focused on Microsoft products, computer hardware, mobile devices and basic networking.
  • Effective written and verbal communication skills
  • Follow proper procedures and ability to multitask.
  • Ability to manage time efficiently and work efficiently processing tasks.
  • Attention to detail, able to work in a team
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