Support Engineer
Temenos
San Jose, Costa Rica
hace 1 día

KEY RESPONSIBILITIES

  • Run queries, debug and troubleshoot and fix defects.
  • Recommend changes in software to improve user functionalityand eliminate problems.
  • Assist in technical implementations issues.
  • Perform software installations and upgrades.
  • Provide customer support and technical issue resolution viainternal case management system.
  • Ensure the customer receives an adequate level of servicewith each concern or request. Answer product and process related questionsposed by customer through an internal case management system.
  • Track and maintain constant communication with the customerfrom the beginning to the end of any established case, issue, or concern.
  • Remain highly adaptable - Due to the turbulent nature ofpriorities in supporting customers, this role requires high adaptability tochanging demands, deadlines and priorities.
  • Answer product and process related questions posed bycustomer through an internal case management system.
  • Responsible for maintaining positive and loyal relationshipbetween TEMENOS and its customers.
  • SKILLS & EXPERIENCE

  • Bachelor's degree in Computer Science from a four-yearcollege or university; or one or two years related experience and / or training;
  • or equivalent combination of education and experience.

  • 3+ years of Developer experience required.
  • Software Proficiency required : .Net, C#, VB.net, SQL server,ADO, MVC, WCF, LINQ, WEB API, JavaScript, jQuery, BootStrap.
  • Strong communication skills a must
  • Strong problem-solving skills.
  • Able to provide exceptional follow through and be customerservice driven.
  • Accessibility to work varying hours due to customer locations
  • WHY TEMENOS

  • You will work at the cutting edge of technology innovation; we challenge the status quo and are transforming banking every day.
  • You will experience in a fast-paced environment, ambitious team; we look forwards and continuously strive to be the best.
  • You will be part of a team that values integrity; we support each other and keep our promises.
  • You will be able to work freely, flexibly and true to your authentic self; we champion diversity.
  • You will be joining a global and diverse family that works together through the good times and bad; we care deeply about each other and our clients.
  • You will experience what we call Temenosity!
  • We value applications from people from all walks of life; if you are excited to be part of our journey and want to make a real impact, we would love to hear from you.

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