Project Manager
San Jose, Costa Rica
hace 6 días

Role Summary :

The Project Manager plays a key role on the services delivery team. S / He is accountable for the end to end quality of projects delivered by the service teams.

The Project Manager is responsible for ensuring projects meet scope, timeline, milestone, and budget expectations through planning, executing, controlling, and closing projects from SoftwareONE’s portfolio of services.

S / He leads a delivery team that may consist of technology architects, consultants, analysts, specialists, and / or third party vendor teams.

The Project Manager is a critical component of our service delivery teams in driving a positive Customer experience resulting in high customer satisfaction.

Role & Responsibilities :

The Project Manager is expected to assume the following specific tasks :

  • Ensure projects are implemented with full adherence with SoftwareONE’s Global Project Management Methodology, any local project governance requirements, financial processes, financial records and reports and audit follow up.
  • Work with delivery teams to define requirements, success criteria, milestones etc.
  • Build project plans, kickoff projects, run status meetings, and maintain communications to keep all stakeholders informed throughout project.
  • Track and manage project activities like : Schedule Management, Cost Management, Risk & Issues Management, Meeting Management and Change Management.
  • Actively manages project escalations to resolution.
  • Attainment of project profitability, utilization, chargeability, efficiency metrics and any other relevant KPIs for all projects.
  • Solicit feedback from customers, delivery resources, and any other stakeholders to provide input for lessons learned.
  • Coach, mentor, train and otherwise support other PMO Team members in the fulfilment of their project support functions, where applicable.
  • Support project reporting activities.
  • Travel for projects, corporate events, and / or other events as needed estimated at 25%.
  • What we need to see from you

    Education / Certification :

  • Bachelor degree in project management, business administration, computer science, or another relevant degree
  • Current PMI Project Management Professional Certification Highly Desired
  • Agile Certification is a plus (e.g. PMI-ACP, Certified Scrum Master, etc.)
  • Work Experience :

  • 7+ years of relevant project management experience
  • Experience in managing customer facing / external projects
  • Experience driving on-time, on-budget project completion for complex projects involving multiple parties (e.g. SoftwareONE delivery team, customer team, third party vendors, third party suppliers, etc.)
  • Experience in all aspects of project management including, financial management, budget management, contract management, risk management, quality management, program management and reporting
  • Experience managing projects using an Agile methodology (e.g. Scrum, KanBan, etc.) is highly desired
  • Experience managing DevOps projects is a plus
  • Experience using Microsoft Dynamics 365 Professional Automation System is highly desired
  • Experience using Microsoft Project
  • Experience with project management of technical solution implementation / deployments and managed services is highly desired
  • Risk management experience is highly desired
  • Able to work efficiently with minimal direction
  • Project Experience :

  • Advisory / Consultation, Deployment / Implementation, Integration, and Development Services for any of the following technology solutions : Microsoft Services (e.
  • g. Azure, Office 365, Teams, SharePoint, etc.)Amazon Web ServicesApplication ModernizationIntelligent AutomationSecurity and ComplianceEnd User ComputingSAP

  • Experience in managing customer facing projects
  • Experience driving on-time, on-budget project completion for complex projects involving multiple parties (e.g. SoftwareONE delivery team, customer team, third party vendors, third party suppliers, etc.)
  • Languages :

  • Excellent written and verbal communication skills in English
  • Key Competencies :

  • Demonstrates ability to coordinate, communicate and manage tasks to a tight schedule
  • Demonstrates high EQ and Business Acumen to understand and align Customer desired value from the service with the project delivery to ensure high Customer satisfaction
  • Demonstrates ability to gather requirements and formulate a delivery plan
  • Ability to inspire project team members, yet maintain achievement of deliverables within the target timelines
  • Ability to establish priorities, to plan, and be able to deliver to timelines
  • Highly motivated with a positive attitude and problem-solving approach
  • Ability to facilitate and direct meetings towards a positive outcome
  • Manage project teams with members in multiple geographies and time zones
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