EUC Desktop Support I Costa Rica
MicroPort Orthopedics
San Jose, San Jose, Costa Rica
hace 3 días

Description

Principal Responsibilities

  • Acting as the Face of IT : Ability to engage business and represent the MicroPort IT organization. Must adhere to the methodology of MicroPort Orthopedics IT (Providing Service, Support, Solutions and Satisfaction)Provides on-site and remote support to end-users on a variety of issues.
  • Clear and Concise Documentation. Ability to identify a desired future state that addresses a business problem. Precisely and consistently captures business problems and non-functional Requirements.
  • Prioritizes problems to surface the most critical needs to management and business sponsors. Documents, tracks, and monitors support calls to ensure timely resolution.

    Plans, writes, and maintains documentation pertaining to systems operation and end-user documentation.Ensures that sufficient documentation is available and maintained for all staff to ensure correct / optimal utilization of system features.

    Maintains inventories of hardware, software, forms etc.Maintains domain user account information including rights, security, and system groups.

  • Communications : Ability to communicate effectively across multiple constituencies to support project and organizational change objectives.
  • Works with direct management to present ideas in a controlled manner.

  • Knowledge Sharing : Ability to gather, document and share knowledge and best practices within the knowledge base.Documentation of instructions for business partners and empowering them to seek out knowledge.
  • Ability to communicate process and procedures in a concise and consistent. Understands knowledge workers’ information needs as they relate to a potential solution

  • Technical Knowledge : Considerable knowledge of computer and communications capabilities, procedures, and requirements.
  • Ability to identify, analyze, research and resolve problems effectively.Provides technical support to end-user communityResponds to telephone calls, emails, submitted helpdesk tickets and face-to-face requests.

    Installs, supports, monitors, tests, maintains, analyzes, troubleshoots and repairs computer systems, computer peripherals and problems pertaining to LAN.

    Installs and configures PC workstations and laptops.Determines and recommends which products or services best fit the organization’s needs.

    Assists all personnel with presentation / conference equipment and programs.Installs, configures, and troubleshoots network printing.

    Works as primary contact with vendors and contractors to support and administer information systems.Maintenance of directory structures, rights, security, software, and files services.

  • ITIL Knowledge / Certification : The candidate must demonstrate the ability to learn and administer ITIL concepts and frameworks within their daily activities.
  • Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

    Duties, responsibilities, and activities may change at any time with or without notice.

    Accountability

  • Self-Leading Demonstrate ethics and integrity according to the company's principles and values.Display drive and purpose while exhibiting leadership stature.
  • Be self-accountable and admit when mistakes are made.Candidate must demonstrate a high level of understanding of financial budget when carrying out assigned responsibilities coupled with good financial management practices.

    Candidate must develop an awareness of their leadership styleCandidate must have great interpersonal skills, communicate clearly, and have precise writing techniques

  • Relationship Skills Works under direct supervision. Responsible for meeting deadlines.Inspires, motivates, and guides others toward goal accomplishment.
  • Empowers others by sharing power, authority, and information.Consistently encourages, develops, sustains, and rewards cooperative working relationships.

    Compliance :

  • Candidate must model company values and display a passion for the corporate and department mission and vision. Candidate must behave in a fair and ethical manner;
  • ensuring controls are followed in accordance to corporate and department guidelines and making suggestions for improvement to the manager.

    Desired Skills

  • Good communication, organization, and problem-solving skills
  • Microsoft Office skills including Outlook, Word, PowerPoint, Publisher, Excel
  • Experience with PC and peripheral support, including problem diagnosis, software installations, security updates and patching, and both wired and wireless networking
  • Willingness to learn new skills and work in a team environment.
  • ITIL Knowledge / Certification ITIL.
  • Microsoft Windows Operating Systems (XP / 7 / 10)
  • Microsoft Active Directory
  • Symantec Anti-Virus
  • Help Desk Software
  • VNC or similar remote control software (highly recommended)
  • Must be skilled at detailed and analytical work
  • Ability to handle multiple tasks simultaneously
  • Strong customer-service orientation required
  • Strong interpersonal and organizational skills are required.
  • Must maintain the strictest level of confidentiality (position is involved with extremely sensitive information, including payroll, medical records, and other personnel and financial materials)
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
  • Ability to deal with problems involving several concrete variables in standardized situations
  • Displays willingness to make decisions and exhibit sound and accurate judgment
  • Ability to support and explain the reasoning for decisions and include appropriate people in decision-making process
  • Experience Requirements- Minimum of 1 to 3 years of working experience in IT Desktop Support

    Education Requirements

  • Education Required : Technical High School Diploma or GED or related degree in IT or similar.
  • Education Preferred : Bachelor’s Degree in IT OR SIMILAR
  • All candidates : Please completely fill out the online application and attach a resume that includes your current role, experience, education, and contact information.

    Search Firm Representatives Please Read Carefully : MicroPort Orthopedics. is not accepting unsolicited assistance from search firms for this employment opportunity.

    Please, no phone calls or emails. All resumes submitted by search firms to any employee at MicroPort via email, the Internet, or in any form and / or method without a valid written search agreement in place for this position will be deemed the sole property of MicroPort.

    No fee will be paid in the event the candidate is hired by MicroPort as a result of the referral or through other means.

    Experience

    Licenses & Certifications

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