Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.
In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience.
This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.
Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth.
The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.
A Partner Technical Advisor (PTA) is a service delivery focused subject matter expert. They are responsible for incident metrics such as Customer Satisfaction (quality of the support experience), frontline engineer technical readiness and process compliance.
They provide in-depth technical and subject matter expertise for one or more services or scenarios. Their primary accountability is to the engineers at a support vendor (also known as a supplier or delivery partner), focusing on the higher volume services and engaging through technical and subject matter expert mentorship, readiness and escalation management.
They are expected to contribute to technical expertise and issue resolution globally.
Responsibilities
Core (all people in this role perform these duties; depending on tenure some duties may be minimal
Optional (people in this role may perform these duties, can vary by line of business)
Qualifications
Required Qualifications :
o General Windows Operating system core features and troubleshooting
o Windows Server 2008 (R2), Windows Server 2012(R2), Windows Server 2016, Windows Server 2019.
o Printing service.
o Start menu and Shell concepts.
o Knowledge of RDS on Azure preferred.
o Advanced architectural knowledge and experience working on Windows Terminal Services / Remote desktop Services infrastructure.
o Working knowledge of Active Directory infrastructure.
o Virtualization and Hype-V technologies, TCP / IP networks, or storage and disk performance.
o DNS, DHCP or DFSN : Understanding of DNS implementations and troubleshooting.
o Advanced knowledge of Windows Management Instrumentation architecture, WinRM and PowerShell.
o Hands on experience and advanced knowledge using tools and analyzing data collected using the below :
ETL Traces
Preferred Qualifications :
Please note that working hours might change according to business needs. Though schedule changes are not frequent, you will need to have flexibility to accommodate changes as needed.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings : Microsoft Cloud Background Check : This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
