Trainer: Process Specialist
Infotree Service Inc
Santa Ana, San Jose, CR
hace 6 días

Job Description

A Trainer will provide on-boarding training for the newest members of our technical support. Through education, observation, coaching and motivation.

The ideal candidate will possess a fun-natured, enthusiastic, and motivational personality, capable of thriving in a fast-paced and dynamic sales environment.

This position requires extensive call center / contact training, curriculum development.

2. English C1

3. Handling technical support processe

4. 1 year facilitating classroom techniques

5. 9 weeks of training..

Must have / experience in :

  • At least 1 year of experience in handling call center / technical support processes.
  • At least 1 year of experience in facilitating classroom style training on sales and customers service techniques, enhancements, etc.
  • in a contact center environment

  • Developing and maintaining training tools, including worksheets, templates, databases, and reports
  • Facilitating role play sessions
  • Using a variety of instructional methods to ensure maximum delivery effectiveness
  • Monitoring trainees' knowledge before and after training to help determine follow-up training required
  • Providing mentorship, continuing education and ongoing training for existing sales and customer service representatives
  • Working one-on-one with operations and customer service reps to reinforce skills taught during training sessions.
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