Eurofins Scientific is the world leader in Food and Pharmaceutical products testing. It is also number one in the world in the field of environmental laboratory services and one of the global market leaders in agroscience, genomics (DNA Sequencing) and central laboratory services. Eurofins is an equal opportunity employer with a very strong fiscal performance Year-on-Year with over a Billion Euro revenue in 2011. Eurofins has set an ambitious target to double the company revenue to over 4 Billion Euros by 2020. Eurofins records over 20% Y-o-Y growth consistently.
Eurofins Costa Rica possesses an experienced team, a new service model, and a philosophy that will provide you with high quality, trustworthy, and efficient IT infrastructure services for our internal customers worldwide, including but not limited to: Design, Administration and Operations of Datacenter Networking, Database, Automation, Virtualization, storage, etc.
Eurofins is a Young, Dynamic and Growing organization with lot of career growth prospects. We strongly believe that ‘Our people are our assets’ and we ensure that all our staff are provided with great work environment, good benefits and challenging Global projects to enable a fulfilling career. We are committed to provide enriching experience to our employees.
The IT Infra Operations team is responsible for maintaining IT services (e.g.: applications, servers, backup and physical hardware). It will be done in collaboration with other IT teams and according to defined processes (e.g. IT Incident Management and IT Change Management).
The Microsoft Dynamics Administrator will:Ensure that all IT Services, assigned to him/her, are delivered effectively to customers. This includes the execution of SOPs and management of IT Incidents, IT Changes and IT Problems in the ticketing system based on the related processes, procedures and work instructions.Ensure that IT Services are delivered effectively to customers.The Microsoft Dynamics Administrator is responsible for the following IT Services/applications of Eurofins:
- Dynamics AX. This includes the following tasks:Responsible of operations of the above IT services from the IT Infra perspective.Deployment of new releases of the above IT services.Monitor the availability, performance and capacity.Escalate any issue to the senior management.Make sure that IT Changes are implemented in a smooth and controlled manner (e.g.IT Change Management, release procedure and monitoring criteria).IT Incidents, IT Changes and IT Problems are managed according to the existing processes.
- Other Assignments:Participate in the design of Eurofins standards and policies regarding IT Infrastructure services concerning operation.Together with peers, participate to the definition of Eurofins standards and policies.Liaise with other IT teams to design new IT Services.Ensure that Eurofins standards and policies are respected.Implement changes according to Eurofins standards and policies.Make sure that Eurofins standards correctly implemented and followed by his/her own team as well as by each customer supported.
Experience:4-5 years of experience.Bachelor's degree or comparable education.Certification ITIL Foundation V3 highly appreciated, but not mandatory.English (fluent) required.
Technical Experience:Strong experience required as Windows administrator managing business critical applications.Prior experience with Microsoft Windows Server 2012 or 2016 and Finance applications like Dynamics AX or similar applications.Documented knowledge on Microsoft Windows Server.Communication and team player ability.Technically solid in corporate and enterprise scale of database implementation.Systems Thinking - the ability to see how parts interact with the whole (big picture thinking).Proven experience of acting as the expert in infrastructure/operations/project team.
Personal Skills:Strong organizational skills.Ability to listen, gather and understand information about people and situations, quickly.Strong interpersonal skills including the ability to influence across the organization and externally.Excellent attention to detail and quality.Global company experience.Experienced working globally for multinational teams.At ease with distant & international communications through a wide array of technologies (ticketing tool, documents and forums, phone, chat, e-mail).
PERFORMANCE APPRAISAL CRITERIA:
Eurofins has a strong focus on Performance Management system. This includes quarterly calibrations, half-yearly reviews and annual reviews. The KPIs shall be set and may vary slightly between projects. These will be clearly communicated, documented during the first 30 days of your joining.