Technical Solutions Representative
DXC Technology
San Jose, San Jose , Costa Rica
hace 5 días

Job Description :

Provide remote technical service in order to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.

Responsibilities :

  • Working independently while using standard protocol when needed to respond to customer issues. Moderate judgment is used to supplement the outlined process.
  • Successfully resolve moderate to more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty, enterprise and some mission-critical).
  • Proactively assist customers to avoid or reduce problem occurrence. ' Participates in projects for process or quality improvements.
  • Education and Experience Required :

  • Minimum Qualifications
  • 2+ years of experience in Service Desk Technical Support Technical equivalent to level 1 or level 1.5 (Experience in a customer-facing role, remote support, telephone, e- support, e-chat or similar)
  • Possess an advanced level of English written and verbal. ( Level B2+ and up )
  • Possess a High school education or equivalent.
  • Preferred Qualifications (Additional qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates)
  • Preferably experience supporting the following MS products : Microsoft Teams, Skype for Business, Windows, Outlook, Exchange, SharePoint , PowerBI and Office, Non windows Microsoft Product (i.
  • e Office for Mac), AV (Audio Video) . Certification on these MS products is a plus.

  • Advanced level of English, both written and verbal. Level B2 and up.
  • Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
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