Goal Provide customer support for the Navigator Platform for Application Engineering Division. Essential Functions
Troubleshoot and resolve applications and business issues.
Perform online (TeamViewer) customer technical support as needed.
Team with development engineering and 3rd party suppliers to expedite field reported problems to resolution.
Aid in determining root cause and test solutions to field and customer reported problems for level 1 or level 2 cases.
Document accurate case records of customer issues, status progress and problem resolutions utilizing Salesforce CRM.
Work with cross functional teams to help resolve escalated customer or systemic application issues.
Participate in and provide technical support on new product Alpha & Beta test sites.
What we look for : Required
Bachelors or Technical degree in Computer Science, Engineering, Information Technology or related field.
Proficient in Microsoft Office applications Word, Excel, Visio and Power Point, etc.
Strong communication to present and explain complex technical issues.
Excellent diagnostic and troubleshooting skills, problem solving, and an ability to learn quickly.
Customer focused, exhibiting a strong desire to resolve issues to the customer’s satisfaction in a timely manner.
Ability to prioritize and manage multiple tasks in a fast-paced support environment while serving a diverse group of internal and external customers.
Technical support experience in building controls, IT or related industry.
Experience with Salesforce CRM platforms (CRM, Cloudcraze, etc)