Job Description :
DXC Technology (NYSE : DXC) is the world’s leadingindependent, end-to-end IT services company, helping clients harness the powerof innovation to thrive on change.
Created by the merger of CSC and theEnterprise Services business of Hewlett Packard Enterprise, DXC Technologyserves nearly 6,000 private and public sector clients across 70 countries.
Thecompany’s technology independence, global talent and extensive partner alliancecombine to deliver powerful next-generation IT services and solutions.
DXC Technologyis recognized among the best corporate citizens globally. For more information,visit www.dxc.technology
Additional Requirements :
Network & Security Delivery Specialist
Working withinthe Infrastructure Services ITO Run Delivery, the Support Consultant Deep TechnicalSupport is responsible for investigating issues and incidents that occur withinour customer’s IT environments.
Understandthe technology that is being support, and capable to support and advise otherteam members of the Reactive Service Team.
As an experience deep level supportconsultant, it is important to ensure the team resolves all incidents to ensureour customers infrastructure services, applications and hardware is restored tonormal service.
This positionmainly focuses on managing and maintaining network devices and supporting othertechnologies such as : F5 and Load Balancers
HPN Switching &Routing
VPN and is an ideal opportunity to understand theglobal enterprise IT environments and the key factors that keep themoperational.
You will work closely withthe availability assurance team to consult on Capacity, Performance, Change andAvailability. You may also be requiredto work as part of our expert Rapid Response Team who are engaged to resolvethe most serious of critical incidents.
As a Deep Technical Support Consultant you specialize in restoringservices during severe outages. Roles may require off hours supportoccasionally.
The support consultant DTS role is vital to the functioningof the customers managed infrastructure and services
Part of the reactive service team, the support consultant DTS isresponsible to resolve all serious incidents for the customers managed by thedelivery team.
The time to resolve an incident is important, this reduces downtime andallows DXC to meet its contractually defined SLA’s
Escalation of severe P1 RTOP incidents in a timely manner according tothe account required process.
Problem Management / Stability Planning : Ensuring that problem managementis conducted thoroughly and the learning are applied to systems that have notyet experienced the issues.
Responsible of opening problem records, performingroot cause analysis, implementing and closing any task related to an assignedproblem record.
Tackling the causes of instability in theinfrastructure and reducing frequency of incidents and outages.
Change Management : Responsible of planning the changes, creating thechange records, scheduling the changes, representing the changes in TAB and CABmeetings (if applicable), implementing and closing change requests.
Responsible of adherence to process standardsdepending on the type of changes : Normal, Routine, Emergency Changes.
Project Changes Build Services will own and drive all Project Relatedchanges, e.g. Oracle DB Migration 9i to 11g, Hardware Refresh / New ServerDeployment.
Configuration Management : Accountable for lifecycle managementactivities and hardware recommendations to achieve availability targets andreduce incidents.
Responsible ofensuring accurate and reliable data in CMDB+ with SLA and KPE informationaligned to customer contract. Ensure that the new systems have passed RTPA.
Capacity Operations : Ensuring that the managed service has the rightlevels of capacity and performance implementing solutions to resolve capacityand performance issues and making technical recommendations to cater for futurecapacity & performance needs to avoid future incidents.
Identifying and submitting automation requests.
Incident management : Work on the incidents escalated from RST (TS L2)and help them with any questions or concerns that they have related to dailywork.
Documentation : Update diagrams, processes and procedures, guides and anyother file required by the account .
Education and Experience Required :
Expert Knowledge in Three or more and Competent Knowledge across anadditional Three or more of the following technologies : F5, Juniper SRX;
Switching& Routing, FW, Infoblox;
Without a degree, three additional years of relevant professionalexperience (5+ years in total).
Must be able to demonstrate excellent troubleshooting andproblem-solving skills.
Excellent understanding of ITSMITIL processes, preferably ITIL trained.
Knowledge and Skills Required :
3 years’ experience integrating and troubleshooting a broad range oftechnologies including Servers, Storage and Networking in a datacenterenvironment.
Provide on-call support within a structured rotation if the businessrequires it.
Work under pressure
Excellent English skills
Strong interpersonal and communication skills with the ability to maketechnical decisions with little or no management intervention
Ability to work from multiple ticket queues and adhere to problem andchange management requirements
Knowledge of ITIL standards
Very strong scheduling troubleshooting skills
Ability to multi task and support multiple customer needs each day
Ability to work both independently and in a team environment s