Head of Operations & Strategy
Rappi
[CR] San José
hace 1 día

YOUR NEXT STEP IS AT RAPPI! At Rappi, no two days are the same. We love to hustle, work hard for a greater good, and strive to be the leading tech company in Latin America.

Rappi is growing at a tremendous rate and this position is crucial in our pursuit at providing a game-changing experience for our users, couriers and partners.

We’re looking for an experienced, curious and passionate Head of Operations to help optimize and manage the Mexico operation.

You will need to be quick thinking, creative and have a strategic mind and the necessary leadership skills to build a strong team.

What You'll Do

  • Be responsible for building and optimizing best in class operations at Rappi
  • Ensure sufficient supply at all times (quantity and quality of couriers) by having an efficient acquisition strategy, balancing supply and demand in the marketplace, and ensuring positive courier engagement
  • Manage a team of highly motivated city / country operations managers throughout the region
  • Work to provide the best possible experience for our couriers, making Rappi the delivery app of choice to partner with.
  • Aggregate internal and external customer feedback through different channels and liase with the product team to regularly enhance the product based on courier feedback as well as internal UX testing
  • Required skills and experience

  • 8+ years of work experience with at least some experience in operations - startup or tech experience is a big plus.
  • Experience working effectively with internal and external stakeholders in a highly dynamic and constantly changing environment.
  • Strong project management experience.
  • Exceptional business judgement and critical thinking skills.
  • A track record of building, leading and developing a high performing team.
  • MBA preferred but not required.
  • Strong leadership and people management skills - you will set the tone for your team and broader teams in the region; driving towards results while also being empathetic towards their challenges - EQ is a must-have.
  • Disciplined organizational skills - you’ll need to prioritize and manage a series of ongoing processes and projects simultaneously.
  • The ability to create and drive strategy but also roll up your sleeves and be proactive.
  • Data-driven decision making mentality and sound business judgment through strong analytical thinking
  • What We Offer

  • An opportunity to revolutionize delivery, e-commerce and payments in Latin America with the fastest growing start-up in the sector
  • Competitive salary and stock options
  • A chance to innovate and build surrounded by a group of talented and fun colleagues.
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