The Customer Support Specialist is responsible for answering and processing all inbound calls to the Service Desk in order to provide the best-in-class customer service, and making outbound calls in connection with problem resolution.
The Customer Support Specialist Is responsible for the lifecycle of Incident Management (Opening Incidents, Transferring to correct resolver group, Following up with resolver group, communicating Incident status to Customer and resolve Incident where needed followed by closing the Incident after gaining concurrence / approval from the Customer.
C-HS Graduate or Equivalent
Language skill : Portuguese, Spanish and English
In addition to a Service and Customer Care attitude, the Customer Support Specialist should possess a technical competency with knowledge of identified technologies and / or products.
He / she is expected to provide extended support on such products or technologies when called upon.