About the role
As Analyst, IT Operations you are part of the Application and Infrastructure Support structure. You monitor, support and deliver technology infrastructure and network, ensuring network and voice services reliability and stability, with no business disruption.
You ensure best and adequate support to all employees in your organization (would it be headquarters, plants, salesforces, distribution centers,.
You are doing Level 2 / 3 support.You also support small IT projects (hardware or software replacement, new infrastructure,.
In some instances you own small local project yourself.At this position, you will typically report to a Senior Analyst, IT Operations or to a Team leader, IT Operations.
Key accountabilities and responsibilities
Impeccable management of Site(s) Infrastructure, Operations and Helpdesk
Communication with : Both Internal and External Parties Level of Communication : Convey information Innovation : Identify, develop, and make improvements to new ideas, techniques, procedures, services, or products : Check - make minor changes
Measures of success
SLA (Service Level Agreements) are reached on all infrastructure and ApplicationsReduction of the number of tickets per quarterDeliver on time, on budget and on quality the assigned projects
Critical experiences for success
To be successful in this role you will have / be :
The following experiences are recommended :
Our ways of working
Our family legacy has positively influenced our ways of working and has shaped the values to which our employees aspire.
We’re caring, like a family, and not only internally, but also in the wider communities in which we operate. This is demonstrated by our commitment to both act responsibly and promote the choice to drink responsibly.
We trust one another, and through that trust are able to forge strong teams and networks that empower our matrix organization structure.
We’re passionate, reflecting our Latin heritage, and this means that we commit more than just time to our work : we commit energy, heart and soul.
We are dedicated to being a role model in our industry, and we approach everything we do with Integrity First. Together, our values help us create what we’re most proud of : our True Heart and Winning Spirit both in our home markets and across the world.