At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.
The IT Desktop Systems Specialist will be located in San Jose and will be tasked with providing support to the Corporate and NA Field employees.
This position will report into the North America Director of Client Services. This position will actively collaborate with cross functional groups, participating in global IT projects, and working on improving processes and procedures to support Cadence’s operations.
Other responsibilities include :
Ensure customer expectations are set and consistently met or exceeded.
Manage methods and results to I.T. mission, vision and values
Acting as a liaison between the North America regional IT and Cadence global IT to ensure that regional issues are managed to expectations
Assist in managing and maintaining correct levels of IT Hardware stock with the team through strict adherence to policies and procedures.
Manage vendor relationships with Hardware / Software service providers
Manage your tickets to our specified SLAs, ensuring calls and requests are logged in the central Service Desk system and customer issues are responded to in a timely fashion.
Support Cadence’s local or remote North American users with desktop and Server HW / SW issues with the highest service quality and customer satisfaction.
Support the implementation and usage of global standards, policies, guidelines and procedures.
Providing induction training for end-users in using basic tools used at Cadence.
Assist various business units with upgrades and enhancements needed for Cadence product certification on various systems.
Assist management to define / modify new policies and procedures as required.
Assist / partner in leading bi-weekly technical meetings for your peers
Own 1-2 remote sites, and provide support remotely and occasional travel for site visits / support
Team player, ensure the success of your teammates as we meet or exceed customer expectations
We’re doing work that matters. Help us solve what others can’t.