The Sr. Specialist will act as the first point of contact for HR inquiries, identifying and delivering solutions to employees and people leaders.
They are empowered to support and perform transactional activities required to enable HR business processes and drive a best-in-class employee experience.
Key Responsibilities :
Perform HR Solutions tasks with high complexity under limited to no direction. Act as first point-of-contact for all HR inquiries, with an employee-centric mindset, expressing empathy in customer service delivery to create a positive, memorable experience for every customer.
Execute daily service operations by responding to complex service demands and issues as they arise, identifying solutions, and providing HR-related information to employees and people leaders.
Address escalated complex inquiries and act as reviewer / approver of transactions as applicable.
Lead, plan, and execute HR tasks and activities.
Optimize program development to improve the employee experience.
Provide coaching and guidance to lower level HRS team members.
Proactively stay up to date on trends and developments, providing ideas and recommendations to leaders.
Coach and train key business stakeholders on data interpretation and report reading.
Monitor HR workforce planning and headcount management initiatives to accurately provide a forecast of the evolving workforce needs.
Manage confidentiality of date by following established security standards.
Other incidental duties.
Education and Experience :
Bachelor’s degree or equivalent in a related field with a minimum of 5 years work experience in Human Resources required
Relevant experience in managing WFA HR processes
Additional Skills :
Good leadership skills and ability to influence change
Ability to interact with and support all levels of management
Experience managing HR system data and processes
Experience and understanding of HR enabling technologies and how they work within a customer service business environment
Experience with an ERP system (Workday) preferred
Strong attention to detail
Ability to use appropriate judgment in involving the next level (escalation) or other resources in decision making or processing
Experience with Microsoft tools and applications
Effective written and verbal communication skills.
Ability to manage stressful situations and conflicting priorities