Sr Business Analyst Commercial Excellence
Smith+Nephew
CR - Alajuela, Coyol
hace 6 días

As a Sr. Business Analyst, you will work in an agile way to understand the business needs which you will translate into stories that enable you to deliver Commercial Excellence tools, including Movemedical, , SalesIQ, Pros CPQ, among others.

Helping drive growth, and identify new opportunities, whilst increasing user-literacy across the functions that you are responsible for.

You will be one of the primary Commercial Excellence contacts for Commercial functions globally and will lead business outcome-focused conversations that will prioritize and deliver the right information at the right time and drive the ongoing solution build so that the desired outcomes are met.

You will be a key member of our team driving this capability as part of our implementation of Movemedical globally.

The primary success measures are :

  • Help develop and deliver a global strategy for Movemedical.
  • Develop with business product owners, IT leadership, and Movemedical COE a clear roadmap for new capabilities and deliverables.
  • Successful delivery of all Movemedical implementations.
  • Support the business to capture the benefits identified for Movemedical projects.
  • Stakeholder Satisfaction achieve high stakeholder satisfaction and engagement levels
  • Quality and Sustainability Ensure the continued high-quality delivery of end-to-end business change including change management, service design, and the ability to continually enhance and improve existing capabilities while adding new capabilities

    The position reports to the Sr. Director of Commercial Excellence and has a high level of autonomy to manage activity with business stakeholders, customers, and suppliers.

    Transparently works across the business and IT communities to build focused teams with the right skills and leadership.

    Key Responsibilities :

    15%) Strategize : Formulate a Digital IT strategy that enables S+N's global ambitions for commercial excellence

    25%) Engage and Consult : Be visible and engaged with stakeholders and colleagues on all things commercial excellence, providing advice, leadership, and accountability

    25%) Design : Deliver in-depth Commercial Logistics process analysis to enable new and improved business processes and accelerate the ability of IT to deliver the required solutions.

    Documentation and prioritization of user stories are required. Analysis and documentation of the process, data, and people needed to meet the story success criteria, and what transformations are required to make it worthwhile.

    Collaborate with key stakeholders to drive harmonization and simplification of processes across divisions and regions. Recommend solutions to improve new and existing DW and Analytics solutions.

    25%) Govern & Communicate : Provide expert arbitration and appropriate governance / escalation for areas relating to commercial excellence.

    Ensure alignment of projects with business objectives, leverage of assets and practices, and synthesis with broader corporate-wide priorities.

    10%) Coach and Develop : Develop Future IT staff and promote customer-centric culture aligned to S+N Culture, Agile methods, and innovative thinking

    Always act responsibly, avoid risk to self or the company, and comply with workplace safety and health and security policy.

    Any other duties involved within the role and / or tasks as assigned from time to time.

    Location : The role will be Costa Rica based.

    Geographical Coverage : Global

    Physical Demands : N / A

    Education : Bachelor in IT or business, desired Master Degree Level in IT or business

    Travel Requirements : 15- 30%

    Experience and Skills :

  • Typically has 4 to 6 years of IT and business / industry work experience, with at least 3 years of Commercial Logistics (Movemedical) experience developing and delivering Movemedical in large, cross-functional teams, and influencing management and key stakeholders.
  • Includes advanced technical and business knowledge in software development life cycle, quality assurance, and project management.

  • Demonstrated track record of translating business processes into new system capabilities.
  • Proven track record of successfully executing complex Business-IT programs / projects.
  • Has worked in a regulated business.
  • Demonstrated experience in Commercial Applications like Commercial Logistics (Movemedical), CRM (, Quoting (Pros CPQ), WebSite, Sales Enablement, Medical Education platforms & Connected apps.
  • Competences :

  • Positive attitude and a strong commitment to delivering quality work.
  • Analytical and problem-solving skills with acute attention to detail.
  • Effective communication skills (written and verbal) to properly articulate complicated architecture design to management and other IT development partners.
  • Highly proficient in gaining consensus and collaboration with peers in the migration journey from current on prem to future state cloud-based technologies and architectures
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