TradeStation is an
online brokerage firm seeking to level the playing field for self-directed investors and traders, empowering them to claim their individual financial edge.
At TradeStation, we're continuously pushing the boundaries of what's possible, encouraging out-of-the-box thinking and relentless search for innovation.
We have built a team of amazing people who work together in a high-performance culture to provide our clients with exceptional products and services.
We offer a collaborative and flexible work environment, competitive salaries, comprehensive benefits and a generous PTO policy.
The Technical Writer & Support - Product Help will be responsible for creating help topics as part of an integrated TradeStation (TS) user help system based on content material provided by the product teams and other writers.
This includes the use of the designated help editing tools plus maintenance of the help system files and help servers that make up the help production and testing environments. ESSENTIAL JOB FUNCTIONS :
Edit and maintain the help support files that link from the TradeStation platforms to the help topics
Develop and maintain detailed documentation for the various TradeStation platforms
Access JIRA and other internal tools for updating help content and help promotions tasks
Interface with other internal technical teams (engineering, EasyLanguage, QA, etc.) to maintain the help environments and context-sensitive help linking from the TS platforms
Obtain a deep understanding of TradeStation products and services to translate complex information into simple, polished, and engaging content
Write user friendly content to help assist TradeStation users to understand TradeStation products, thus setting those clients up for success
Evaluate existing content and find ways to improve it
KNOWLEDGE, SKILLS & ABILITIES :
Strong communication skills
Ability to research, write and edit content for user help system
Proficiency with Excel and Outlook
Ability to work independently
Willingness to learn new skills
Out-of-the-box creative thinking skills
EDUCATION & EXPERIENCE :
College degree or 5 years’ experience in help / documentation systems, technical writing, or courseware development
Baseline knowledge of financial markets and platforms
Experience with Windows documentation tools and server environments 
