Value Success Manager
San Jose
hace 4 días

The Opportunity

We are hiring for a Customer Success Manager to join our team. You will act as a trusted partner to our customers and build positive relationships, help your customers understand how our products and solutions work to help drive usage, and ultimately ensure they realize material business value from their investment.

What You’ll Do :

Responsibility for managing and growing Magento customer base. In addition to strong Relationship Management skills you also come with an executive presence that will help you drive strategic conversations with some of our largest customers and communicate the value proposition for the Magento platform as part of the Digital Experience Cloud, including how it can be applied to address specific customer needs across geographies and vertical markets.

  • Be responsible for delivering low gross churn, high software adoption, expansion of additional products, and high customer happiness.
  • Lead the customer experience
  • Be a customer advocate to ensure the right priority and technical resources are being applied to maximize customer success activities, including working closely with the global customer support and product management teams.
  • Partner closely with the sales organization to drive new sales, renew contracts, minimize customer churn, and maximize revenue expansion.
  • What You’ll Need to Succeed :

  • Customer Success Management experience in customer-facing organizations in a software company (ideally SaaS).
  • Experience with modern customer success strategies, sales, delivery, and revenue management
  • Proven record of success in a fast-growing business
  • Strong client relationship skills and ability to interact at all levels of the organization.
  • Able to effectively and quickly form relationships and establish trust, respect, competence, and confidence.
  • Possess passion, energy, enthusiasm to get results; bias toward action.
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