The HR Solutions Functional Team Leader, Talent Acquisition (TA) provides operational leadership, functional expertise and drives service excellence across the HRS TA functional team within the assigned geography.
The HRS Functional Team Leader, TA will apply leading practices to enable a best-in-class employee experience. This role involves monitoring the HRS TA functional team, identifying opportunities for continuous improvement, and achievement of associated performance metrics.
The Functional Team Leader, TA takes immediate action to drive exceptional service delivery and provide functional consultation.
The role also includes responsibility to integrate new TA programs, policies and procedures into the HR Solutions delivery model ensuring effective and consistent implementation and delivery for the assigned HR function.Key Responsibilities :
Oversee and refine policies and procedures related to the management and governance of Talent Acquisition. Manage the work of HRS TA team members, evaluate performance, and drive a high level of customer service according to established policies and management guidance.
Accountable for the performance and results of s small team. Define and develop team member capabilities, subject matter expertise, and maintain skill levels as required for exceptional service delivery.
Monitor and act on available employee feedback and insights to maintain focus on exceptional employee experience.
Partner with COE Practice Leaders, COE Program Owners to design relevant reports, dashboards, and analyses to support achievement of HR and COE strategies.
Align with HR and COE strategic goals to lead an organization of deep subject-matter expertise and innovative solutions to consult on relevant programs, processes, and people, delivering a scalable best-in-class employee experience.
Provide data-backed insights to support and refine HR and COE strategies based upon TA reports, dashboards, and analyses.
Decisions are guided by policies, procedures and established plans.
Drive day-to-day performance of their HRS TA team by monitoring, tracking and interpreting SLA metrics, and achieve operational excellence as measured internally and against external benchmarks to drive improvement.
Monitor and manage staffing needs for the HRS TA team in the assigned region.
Oversee TA service delivery operations, responding to escalated service demands as needed. Review / approve transactions, as applicable.
Influence colleagues, customers, and collaborators to ensure acceptance of new processes and tools. Manage adoption of new scope of work, including knowledge development to support consultation
Identify ways to innovate, improve, standardize, scale, and leverage E2E TA delivery capabilities, including the integration of enabling technology
Collaborate with other HR Solutions locations / hubs to provide a consistent application of the HR portfolio of services
Other incidental dutiesEducation and Experience : Bachelor's Degree or Equivalent in Management Information Systems, Information Technology, Human Resources, Business, Management, Organization Development, or related field , minimum 8 years of relevant experience managing HR processes related to talent acquisition RequiredMaster's Degree or equivalent minimum 6 years of relevant experience PreferredExperience leading teams within a similar organization and matrixed structure PreferredAdditional Skills :
Experience leading and mentoring virtual teams and helping to foster / create a great place to work
Experience and understanding of HR enabling technologies (e.g., case management, employee and manager self-service) within a customer service environment (ServiceNow preferred)
HR and talent acquisition domain expertise
Experience with an ERP system (Workday preferred)
Experience working collaboratively to facilitate the delivery of HR services across numerous locations
Experience with Microsoft tools and applications required
Strong knowledge of Talent Acquisition HR processes and services administered within HR Solutions
Knowledge of HR enabling technologies within a customer service environment
Knowledge of standard business practices and professionalism in a customer service environment
Specialized knowledge of end-to-end HR solutions in TA
Exceptional customer service orientation
Detail-oriented and high work standards in support of seamless execution
Strong analytical and problem-solving skills required
Solid knowledge of industry and technology trends and applicable regulatory requirements
Ability to interact with all levels of employees
Successful record of improving and executing programs as scale
Proven relationship management experience with the ability to develop trust and influence positive outcomes
Ability to drive issues to resolution while maintaining an atmosphere of collaboration
Strong team collaboration and ability to support and motivate others to achieve goals / targets
Ability to lead a diverse team and foster inclusiveness
Capable of acting decisively while thinking strategically
Ability to balance workload and competing priorities
Excellent verbal and written communication skills, fluent in English and any additional required language
Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence / control