Customer Success Manager, Costa Rica
Coursera
San José, Costa Rica
hace 15 horas

Your responsibilities :

  • Ensure customer success, by developing programs that increase customer engagement, drive key metrics, and ensure growth and renewal
  • Work closely with our content strategy, product, and pedagogy teams to ensure learner success (enrollments, completions, satisfaction)
  • Serve as primary point of escalation when customer issues arise, troubleshooting, and ensuring quick resolution
  • Independently manage implementation by both leveraging relationships and stakeholder management as well as data analysis and project management to track success and value drivers
  • Develop and execute on account plans and business reviews to deliver on external and internal goals; share best practices
  • Provide quantitative / qualitative analysis to inform team decision-making
  • Your skills :

  • 5+ years account or relationship management experience
  • Fluent in Spanish & English
  • Strong, proven sense of customer empathy and customer-centrism
  • Strong project management experience, managing varied stakeholders and time-sensitive workstreams
  • Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments
  • Consistent track record of past achievements, including the ability to manage external stakeholders and grow accounts
  • Proven analytical and creative problem-solving abilities
  • Excellent interpersonal skills shown by ability to collaborate, understand, and empathize with others
  • A passion for education, education reform, and interest in working for a social enterprise
  • Functional experience in Learning & Development a plus
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