Order to Cash Team Leader (OTC)
BAT
Heredia, CR
hace 3 días

ROLE POSITIONING AND OBJECTIVES

Reports to : OTC Finance Associate.

Geographic Scope : Brazil region.

WHAT YOU WILL BE ACCOUNTABLE FOR

  • Manage multiple customer accounts for debt collection efforts.
  • Ensure compliance with all Global Collection policies and procedures with emphasis to address any local specifics and requirements as needed.
  • Achieving individual monthly cash targets
  • Proactive Customer relationship building.
  • Continually seek out ways to improve customer satisfaction, communication & query resolution.
  • Ensure compliance with collections policies and procedures.
  • CAN THIS BE YOUR FUTURE ROLE?

  • Do you have people management experience?
  • Do you have a background in Finance?
  • Are you fluent in Portuguese?
  • ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE

    Experience Required

  • 1-2 years of Lead / Supervisor experience (People management skills)
  • 2 years collections OTC experience (cash operations, credit knowledge can be an asset).
  • Advanced Portuguese level.
  • Education / Qualifications / Certifications Required

  • Student or graduated of Business Administration, Accounting, Finance or related fields.
  • BENEFICIAL

  • Intermediate Excel level.
  • Salesforce knowledge desirable.
  • BPC system knowledge desirable.
  • SAP knowledge is a plus.
  • WE ARE BAT

    At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation.

    See what is possible for you at BAT.

  • Global Top Employer with 53,000 BAT people across more than 180 markets
  • Brands sold in over 200 markets, made in 44 factories in 42 countries
  • Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations
  • Diversity leader in the Financial Times and International Women’s Day Best Practice winner
  • Seal Award winner one of 50 most sustainable companies
  • BELONGING, ACHIEVING, TOGETHER

    Collaboration, diversity and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals.

    Come bring your difference!

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