Sr. Manager Customer Experience (CX)
San Jose
hace 2 días

AdvertPeople make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them : people have helped us grow for more than thirty years, and people are driving our future as a great SaaS company.

We’re writing our next chapter. Be part of it!

Experience has taught us that when our customers thrive, we thrive. As a team, we always start with what customers need.

Through the good and more challenging times. Innovating at pace so customers can manage their finances, operations and people.

Every one of us shapes our culture at Sage - doing what’s right and succeeding together, united by our commitment to each other.

We encourage each other to grow in our roles, in our careers and as individuals.

Follow us on our social media sites below to join in conversations about career tips, open positions and company news! #lifeatsage #sagecareers.

If you would like support with your application (or require any adjustments) please contact us at for assistance. All qualified applicants will be thoughtfully considered and never discriminated against based on their race, color, age, religion, sexual orientation, gender identity, national origin, disability or veteran status.

EOE AA / M / F / Vet / Disability

Sage Software is an Equal Opportunity Employer. We comply with the laws set forth in the Equal Employment Opportunity in The Law poster : Job DescriptionAre you interested in helping people and their business thrive.

We believe happy people means happy customers means a profitable business.

Sage is rapidly transforming to a SaaS organisation. Our key strategic pillars are customer success, colleague success and innovation.

Our core mission is to help people & their businesses thrive

We are one organisation, driving brilliant experiences across all our touch-points in product; and customer channels - working seamlessly together to make the most of the exceptional knowledge, insight and talent we have.

Job purpose :

As an Experience Architect, your knowledge & expertise puts you in a great place to lead and facilitate journey or process workshops, facilitating cross functional agile teams to create digital concepts and solutions for new and improved products, services and propositions for customers, colleagues and partners within the Sage eco-system.

This may include our products; websites, apps, self-service channels, acquisition and loyalty propositions or new concepts, services and experience areas.

You will have previous experience as a UX, service or product design for a big brand and look forward to working in a collaborative, agile environment with cross-functional teams and stakeholders.

You’ll be passionate about inclusive design and use insights and evidence to back-up your ideas.Key ResponsibilitiesKey accountabilities and decision ownership :

  • Develop imaginative and creative concepts for digital products, services and propositions.
  • Working in agile, virtual teams with a multi-disciplined team of designers, developers and product owners, create customer-centric design concepts that are validated through user research and testing.
  • Use a range of inputs, including interaction, brand principles, analytics, customer feedback, usability testing, technology and business requirements to develop informed and logical solutions.
  • With support of your stakeholders, consider the wider Sage digital ecosystem and CX strategy when designing to ensure we are creating joined-up experiences.
  • Design in line with and contribute to Sage’s Global Process Design framework & guiding principles.
  • Undertake elements of customer research and user testing and interpret results to inform design solutions.
  • Work with a cross-functional team to deliver designs, user flows, journeys and process maps.
  • Clearly communicate your ideas and rationale to stakeholders and product teams alike
  • Skills, know-how and experience :

  • Proven experience as a UX, service or product designer working on digital products and services.
  • A conceptual approach and an eye for detail.
  • Experience working in an agile environment alongside designers and developers.
  • Understanding of designing using Adobe, Sketch and prototyping with tools like InVision.
  • Experience with interpreting insights from customer research or sentiment and keen to learn more.
  • Experience of mobile app and responsive design.
  • Experience of user testing and usability testing.
  • A passion for user-centered experience design, as well as an understanding of accessibility standards.
  • Excited by the opportunity to influence Sage’s iconic customer experience & digital transformation.
  • Minimum 5 years of experience.
  • Strong interest in the latest design trends and technologies.
  • Excellent organisational skills.
  • Gravitas and confidence to inspire bigger dreams; push boundaries and encourage an outside in, fail fast mindset.
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