Ensures quality service and operational performance within the parameters of program and delivery standards. Works with various departments to develop and implement tools and process improvements to enhance efficiency and effectiveness.
Utilizes custom and standard software programs as well as manual research efforts to review and analyze transactions and customer records.
MAIN RESPONSIBILITIES / DUTIES
Scope & Complexity
REQUIREMENTS / QUALIFICATIONS ACADEMIC BACKGROUND
Good interpersonal skills and the ability to work cross-functionally.Ability to focus attention to detail.Ability to consistently follow through with projects to completion.
Ability to perform in a fast-paced, highly customized manufacturing environment.Strong interpersonal, problem solving, organizational and prioritization skills are essential.
Self-motivated and initiating is desired.Strong knowledge of data management, charting and analysis is required.Strong leadership and management skills, excellent people skills.
SPECIFIC CERTIFICATIONS / SPECIALTIES / COURSEWORK
WORK ENVIRONMENT DEMANDS
While performing the duties of this job, the employee will be required to sit for extended periods of time, including constant use of computer keyboard and tracker devices (mouse, track ball, etc.)
Noise level in the work environment is usually moderate.