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Job Description : Job Description :
Job Description :
3M is seeking a Customer Service Representative for the OTC Organization. This position will be located in Belen, Heredia as part of our Global Service Center in Costa Rica.
If you are looking for a career in an open, creative, passionate environment and would like to participate in creating something new - apply today!
Job summary :
The person hired for the position of Customer Service Representative will focus on delivering high quality service and results within our Customer Service Organization by providing white glove service for our customers through timely and accurate order management processing, education and problem solving.
Candidate must be fluid in English, detail oriented. Strong organizational, document management, and communication skills required.
This person will need to have a comprehensive understanding of business processes, procedures, and information, using this active knowledge to manage order entry, order / account issues and troubleshooting ongoing questions that resolves customer pain points in a timely manner.
This individual will need to deal well with ambiguity, while also handling multiple ongoing projects and timelines. This is a customer-facing position, interacting directly with external customers, Sales teams, and partnering with internal 3M groups and cross-functional team members to drive results.
An individual employed in this position is expected to broaden their knowledge of customer service policies and procedures while strengthening skills in problem solving, soft skills, creative thinking and proactive communication.
Strong interpersonal skills in working with diverse levels of business partners, team members and leadership are required to deliver on Customer Service Operations / MSO objectives.
This position works independently to meet targets and objectives set by 3M management. Additionally, the position works with senior co-workers, supervisors and / or management for guidance on difficult or unusual situations.
Primary Responsibilities include but are not limited to the following :
and communicate with other departments and providers to research and resolve issues, identify, and implement service solutions
Ensures project objectives and deadlines are met.
Participates on department process improvement teams.
Qualifications / Requirements :
Preferred Qualifications :
Working at 3M
3M is a global company which produces more than 55,000 products worldwide for home use, adhesives, abrasives, non-woven, fire protection, dental and orthodontics, electronic materials, medical and automotive care products.
The company's brands partners Scotch - Brite®, Scotch®, Post - it® and Command™.
3M has operations in more than 70 countries with laboratories in 36 countries. With 30,000 million dollars in sales, its 90,000 employees connect with customers around the world.
Unleash your potential.
Our success depends on the energy of our employees and the high quality of their leadership. Most of all it depends on their continuous improvement.
From sales to manufacturing to marketing to engineering, if you're committed to expanding your knowledge and gaining leading-edge skills, this is the place to do it.
Professional development at 3M includes excellent training, continuing educational support, mentorship from smart, experienced people and more.
Move up - or move in new directions.
You'll find a strong promote-from-within culture here; it's an important aspect of our emphasis on learning and professional growth.
You may also move between business units or even, potentially, to different locations around the world. That's one of the many advantages of our diverse business model and global reach.
Be part of what’s next. Apply Now!
If you are interested in this position, please send your application in English via the 3M Jobs System.
Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter 3M.3M es un empleador que ofrece las mismas oportunidades.
3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.
Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals.
You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.
Please note : your application may not be considered if you do not provide your education and work history, either by : 1) uploading a resume, or 2) entering the information into the application fields directly.
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