The overall purpose of this job is to help achieve corporate goals and participate in pharmaceutical innovation with the followings :
Dedication towards undisturbed business activities by committing to Service Level Agreement
Ensure that technological architecture meets user requirement
Execute the day-to-day activities according to the agreed service level and in compliance with the SOPs of the respective business sub-process
Follow the instructions of the Team Lead / Supervisor regarding the daily work coordination
Propose process and system improvements across multiple divisions.
Your main task will include :
Maintain change requests in the Master Data Governance system
Act as final data quality approver / Auditor (validation based on attached documentation)
Insure and enforce proper usage of country specific and Roche Core rules
Act as first point of contact for affiliates
Business Partner load error report in Master Data Management System (UCI, DUNS, ZIP CODE)
Track and maintain stuck change requests
iDoc monitoring in backend systems (P1M, P30, G30, P98, P1U, P37, PAM, etc.)
Incident handling activities
Handling incidents & emails, supporting both Roche Affiliates and multiple regional and global IT departments
2nd level evaluation of user requests based on ITIL methodology and prioritization towards IT accordingly
Act as an escalation board in IT
Supporting authorization related issue resolution
Handling mass change requests
Testing and analyzing
Testing various MDG-S IT implementation in test systems
Participate in technology projects, providing functional analysis and testing and scripted regression testing
Identify opportunities for process improvement and assist in the implementation
Escalate user support issues and enhancement requests to the IT Support Team and track to conclusion.
The desired start date would be as soon as possible.
At Roche, 94,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-
focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche is an equal opportunity employer.
Location Costa Rica, San Rafael Function Procurement Subfunction General Procurement Schedule Full time Job level Job type Regular Division Corporate Administration Posted since 2019 / 01 / 14 Posted until 2019 / 02 / 28 Job-ID 201901-100868
Laura Isabel Mata Bustamante