Master Data Specialist
Roche Deutschland Holding GmbH
San Rafael, Costa Rica
hace 4 días

The overall purpose of this job is to help achieve corporate goals and participate in pharmaceutical innovation with the followings :

  • Dedication towards undisturbed business activities by committing to Service Level Agreement
  • Ensure that technological architecture meets user requirement
  • Execute the day-to-day activities according to the agreed service level and in compliance with the SOPs of the respective business sub-process
  • Follow the instructions of the Team Lead / Supervisor regarding the daily work coordination
  • Propose process and system improvements across multiple divisions.
  • Your main task will include :

    Maintain change requests in the Master Data Governance system

  • Act as final data quality approver / Auditor (validation based on attached documentation)
  • Insure and enforce proper usage of country specific and Roche Core rules
  • Act as first point of contact for affiliates
  • Monitoring activities

  • Business Partner load error report in Master Data Management System (UCI, DUNS, ZIP CODE)
  • Track and maintain stuck change requests
  • iDoc monitoring in backend systems (P1M, P30, G30, P98, P1U, P37, PAM, etc.)
  • Incident handling activities

  • Handling incidents & emails, supporting both Roche Affiliates and multiple regional and global IT departments
  • 2nd level evaluation of user requests based on ITIL methodology and prioritization towards IT accordingly
  • Act as an escalation board in IT
  • Supporting authorization related issue resolution
  • Handling mass change requests
  • Testing and analyzing

  • Testing various MDG-S IT implementation in test systems
  • Participate in technology projects, providing functional analysis and testing and scripted regression testing
  • Identify opportunities for process improvement and assist in the implementation
  • Escalate user support issues and enhancement requests to the IT Support Team and track to conclusion.
  • The desired start date would be as soon as possible.

  • At Roche, 94,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-
  • focused healthcare groups. Our success is built on innovation, curiosity and diversity.

    Roche is an equal opportunity employer.

  • Location Costa Rica, San Rafael Function Procurement Subfunction General Procurement Schedule Full time Job level Job type Regular Division Corporate Administration Posted since 2019 / 01 / 14 Posted until 2019 / 02 / 28 Job-ID 201901-100868
  • Laura Isabel Mata Bustamante
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