Collections Junior Analyst
Heredia, Heredia, Costa Rica
hace 6 horas

The Collections Analyst will be in charge of the analysis of delinquent customer issues, develop solutions and implement action plans to resolve delinquencies in a timely and effective manner.

Providing customer service regarding collections issues, preparing reports, process refunds, process and review account adjustments, resolve client discrepancies and short payments.

Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.

Enlist the efforts of sales and senior management when necessary to accelerate the collection process. Must communicate & follow up effectively with sales dept.

What you’ll do

Accountable for reducing delinquency for assigned accounts

Follow-up on customer past due balances appropriately

Ensure all analysis, reconciliations and reporting is prepared accurately by deadlines

Contact the customers as required

Prepare and analyze aging reports

Work on month end closing activities

Perform other duties as assigned

What experience you need

Minimum 1 year experience in collections or accounts receivable

English fluency required written and oral B2+C1

1 - 2 years of customer service experience

G-suite and Oracle knowledge is a plus

What could set you apart

Works well under pressure and a good team player

Completes the job with limited supervision

Process improvement capability

Soft skills (committed, responsible, analytical, effective , problem solving, conflict mediator, multi-tasking, follow-up, works with basic or no supervision, open to receiving feedback, positive and negative , etc.)

Assists others on resolving matters

We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24 / 7, life insurance, gym facilities, collaborative work spaces, free transportation and parking, subsidized cafeteria, solidarity association and organizational growth potential through our online learning platform with guided career tracks.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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