Customer Service Support Manager
CMA CGM
San Jose, Costa Rica
hace 2 días

Due to its global expertise in maritime transport and logistics, the CMA CGM Group brings its clients a seamless shipping experience truly unmatched on the market.

Combining efficiency, reliability, and a global network of experts and agencies, CMA CGM Group offers unique cargo solutions to your business needs.

With the nomination of Rodolphe Saadé as Chairman & CEO and the launch of OCEAN ALLIANCE, the largest shipping alliance ever created, the CMA CGM Group started a new era based on 4 strategic pillars :

  • Customer-Centricity
  • Maritime, Inland and Logistics development
  • Innovation & Digitalization
  • Agile Organization & Human Expertise
  • CMA CGM’s Group is proud to defined itself as a family business built on strong human values. Our corporate culture has become a tangible asset for our employees and our customers.

    The CMA CGM spirit is a passion and commitment founded on those 4 key values written in our Code of Ethics and brought to life by each member of our team daily :

  • Boldness : Go beyond the limits
  • Initiative : Dare in order to progress
  • Imagination : Constantly adapt to be the best in our field.
  • Integrity : Continually strive for sustainable prosperity.
  • Support Manager is responsible for managing deadlines and expectations (turn-times) of the Customer Support teams by coordinating and supervising Team Leads, representatives by providing a foundation of problem-solving skills, knowledge, and expertise to support representatives by maintaining a high level of customer satisfaction and quality standards.

    They will compile measured KPIs for the teams and ensure proper resource utilization per team and development tools.

    This position reports to the Customer Service Manager and is a second.

    CMA CGM, founded by Jacques R. Saadé, is a leading worldwide shipping group. Its 504 vessels call more than 420 ports in the world on all 5 continents.

    In 2017, they carried 18.9 million TEUs (twenty-foot equivalent units).

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