IT Project Manager
Western Union
Santa Ana, CRI
hace 5 días

IT Project Manager Santa Ana, Costa Rica

Are you ready to join a team in a global company where you will be responsible for managing, coordinating, and delivering global technology initiatives?

Join Western Union as an IT Project Manager.

Motivated by our values : purpose driven, globally minded, and trustworthy & respectful

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations.

We’re a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.

Relentless pursuit of Better

In this role, you will be responsible for managing the successful end-to-end delivery of complex IT projects through disciplined and accepted processes leveraging both Waterfall and Agile methods .

To be successful in this role will require the balancing of schedules, scope, and budget with project sponsors, business partners, vendors, and service providers.

Ongoing communications are critical including reporting of deliverables and escalation of risks and issues.

Your skills should include experience managing IT projects and programs as assigned and ensuring projects are delivered on schedule, within budget, and following the set standards .

You will ensure alignment across multiple IT and business teams on overall project objectives, and timing, and ensure that alignment is maintained through the duration of the engagement.

You will prepare and publish project-relevant report dashboards to communicate progress on critical objectives as needed.

You will develop and maintain strong working relationships with project sponsors, business stakeholders, subject matter experts, technical leads, and middle and senior management throughout the project.

You will e nsure project objectives are clearly defined a nd have sponsor’s and stakeholder’s agreement / approvals. You i dentify and resolv e critical resource demands and cross-functional dependencies.

You will be r esponsible for proactively managing the risks and issues and establishing contingency and risk mitigation plans that arise during the course of a project.

You will adhere to established support and service / change management policies and procedures. You have the ability to effectively communicate and continually manage project expectations with team members and stakeholders in a timely and clear fashion.

For Agile / Scrum efforts, you will facilitate, as needed, all Scrum-related activities including Sprint Planning, Daily Scrum, Sprint Retrospective, Sprint Review, and refinement activities.

You will actively interface with Product Owners to facilitate effective Product Backlog management and Sprint activities.

You will remove impediments or guide the team to remove impediments, using problem-solving techniques. You will guide the team and organization on how to use Agile / Scrum methods and values to meet or exceed the customer’s expectations.

You will provide Agile and Scrum relevant coaching to the team and Product Owner, as needed. You will develop release plans in an Agile framework.

You will a dminister Scrum standup meetings


You will be proficient in Excel and other Microsoft technologies (Word, PowerPoint, Project). Preferably you will have JIRA experience.

You will d emonstrate a record of leadership, team building, and technical success in Information Technology.

You have experience in project delivery success on collaborative efforts working with external vendors and other business partners.

You have a strong familiarity with project management and vendor management tools and techniques. You can demonstrate the ability to recognize and resolve problems quickly under tight deadlines.

Your history includes the ability to work under pressure, meet deadlines, and handle multiple projects simultaneously using proven organizational and negotiation skills.

You are a self-starter with the ability to manage multiple concurrent projects with strong planning, organizational and analytical skills.

Effective verbal and written communication, presentation, and interpersonal skills are essential, including the ability to articulate risks and issues and accurately analyze problems, explain solutions, and present technical material to end users in a non-technical manner.

You are skilled in working with cross-functional teams to affect collaboration, resolution of issues, and community building across multiple functions

Ability to work credibly with and influence colleagues, managers, senior-level sponsors, and executives. Experience working in a business / IT capacity for a company with financial industry knowledge is a plus.

A Project Management Professional (PMP) certification is desired. A Scrum Master certification (CSM) is desired; experience is strongly preferred.

Join us, and let’s connect the world

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence.

It’s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world.

If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve.

We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran ( status.

The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.


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