HR Customer Support Team Lead - English and French
GSK
Tres Rios, Costa Rica
hace 4 días

With such a diverse global workforce, GSK needs a team of HR experts to support and improve the lives of our patients, consumers and employees.

Our values-led, high-performance culture is anchored by our HR team, and you can be part of keeping this momentum. We need to continue to equip our people to fulfill their potential and to get the most out of their career, and HR helps facilitate that progress.

By joining us, you’ll help to create an environment where people feel inspired. There’s always more to discover and a growing team to learn from. #GSK HR

Click to learn more about Human Resources in Costa Rica.

Your Responsibilities :

This role gives YOU the opportunity to lead key activities to progress YOUR career, the main of these are :

  • Deliver services according to Global Value Stream Metrics, using dashboards and data analytics to follow service standards and improvement opportunities.
  • Deliver against all compliance imperatives including support for local and global Data Audits, local legislative needs, protecting Data Privacy and adhering to confidentiality requirements.
  • Lead by example in ensuring the provision of customer centric services across a range of queries and first level resolution activities including position management.
  • Ensure decisions and opportunities related to services, strategies, people management and solutions are maximized.
  • Understands GSK HR Policy, local legislation as well as the use of on-line tools and HR systems.
  • As part of our HR Customer Service Team you will work in partnership with Human Resources partners and other members of HR operations to provide a high-quality customer experience to our internal clients.

    Why you?

    Basic Qualifications :

    We are looking for professionals with these characteristics to achieve our goals :

  • University Degree in Human Resources, Business Administration or related field.
  • Knowledge of employment law and Human Resources policies and processes across a range of countries.
  • Microsoft Office knowledge (Excel, Word, PowerPoint)
  • English Level : Intermediate
  • French Level : Advanced
  • Excellent interpersonal and communication skills, problem solving and influencing skills.
  • 3 years or more of experience working in a Human Resources Shared Services, Support Centre or Customer Support environment.
  • Experience leading teams and working with regional stakeholders.
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