Billing Operations SME
Heredia, Heredia, cr
hace 4 días

As the Billing Operations SME you will be responsible for providing support to the billing transformation program by helping to define requirements while also bringing in your vast knowledge of operational billing processes.

You will meet with stakeholders and users of the existing systems and platforms to help define opportunities for improvement and a roadmap for future development.

You will also support system integration and user acceptance testing as well as the implementation of new systems and functionality.

You will also be responsible for supporting acquisition integration to help ensure best practices while transitioning activities between teams and regions by providing clear and well thought out recommendations.

Key Responsibilities :

  • Support billing transformation program and help to define requirements and business case.
  • Evaluate current system and process landscape and bring extensive billing knowledge to provide recommendations on best practices
  • Support acquisition integration by providing recommendations on future state processes.
  • Be a champion for process improvement and automation of activities.
  • Help to advance the simplification of the North America and Spanish Latam billing landscape.
  • Perform other duties as assigned.
  • Qualifications

  • 5-7 years of billing experience with functional knowledge of complex billing cycles, order management and pricing.
  • Excellent English communication skills, both written and verbal (full professional working proficiency).
  • Some experience with defining requirements and creating business cases.
  • Experience working with key stakeholders to design complex solution.
  • Ability to communicate effectively at all levels with business stakeholders and technical teams and help to influence the future vision.
  • Strong technical skills and ability to learn systems quickly.
  • Strong analytical skills ability to process information logically.
  • Detail oriented and organized.
  • Self-motivated with a drive for excellence.
  • Communicate clearly and ability to work well with others in a team environment.
  • Ability to interpret written customer contracts.
  • Oracle E-Business or ERP System.
  • Bachelor's degree preferred with Accounting / Finance concentration desirable.
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