The Canada GBS provides service to customers on their accounts by updating information, creating new profile, providing the updated certificate codes in order to pull their credit report based on the different type of account and also assist on the cancellation process of resignations and member terminations for the different mortgage companies.
The Customer Service Representatives are the primary contact for all our internal and external customers answering in-bound calls regarding products, services and billing issues.
Competencies and Abilities
Excellent people skills and sensitivity to intercultural issues.
Solid analytical & problem solving skills
Must have professional attitude and conflict management.
Must possess the ability to multi-task in a demanding and high growth environment.
Must be a fast learner person.
Must be customer satisfaction oriented.
Must possess accuracy and be quality oriented.
Excellent active listening skills
Outstanding ability to answer and solve problems based on the consumer scenario.
Attention to details.
Ability to work in a Team environment.
Ability to perform sales, explaining the advantages and answering possible doubts.
Requirements and / or Experience :
Previous knowledge and experience in customer service positions or similar.
Call center experience with strong customer service orientation.
French / English spoken (written and verbal B2+ C1)
Microsoft Office Tools (Word, PowerPoint, Excel)
General knowledge of ACRO, CIS, SIEBEL, Outlook, and Virtual Merchant is a plus.
General knowledge of credit reporting practices, policies and procedures is a plus.
Experience in sales is a plus.
Schedule flexibility and able to work overtime when needed.
For internal applicants :
oNo disciplinary actions within the last 3 months and not being part of a PIP (Performance Improvement Plan)
o1 continuous year on current position
Primary Location : CRI-Heredia
Function - Customer Service
Schedule : Full time