Technical Support Engineer
NetIQ
San Jose, Costa Rica
hace 16 horas

Technical Support Engineer Job Description : At Micro Focus, everything we do is based on a simple idea : The fastest way to get results is to build on what you have.

Our software solutions enable organizations to do just that. Secure and scalable, with analytics built in, they bridge the gap between existing and emerging IT fast-

tracking digital transformations across DevOps, Hybrid IT, Security, and Predictive Analytics. In the race to innovate, Micro Focus customers have the clear advantage.

Our portfolio spans the following areas : DevOps IT Operations Cloud Security Info Governance Big Data, Machine Learning, & Analytics.

This Position is for 24X7 Support and candidate would work in rotational shifts (5 days per Week) : 07 : 00am - 03 : 00pm08 : 00am -

04 : 00pm03 : 00pm - 10 : 00pm05 : 00pm - 11 : 00pmThe Technical Support SRC Engineer must be able to demonstrate troubleshooting and problem solving skills.

Requirements : Degree in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems or equivalent experience.

1- 3 year experience within IT Operations, infrastructure services support (Systems management), operations, monitoring and Data Center support.

1- 3 years technical knowledge of the applicable platform that you will be responsible for : UNIX ,Windows ,VMWare & Citrix Handle Customer Calls and Support Data Center Infrastructure Issues effectively ( Calls 20% , Monitoring 20% , L1 / L2 Requests 60%)Knowledge of Microsoft Core components is mandatory.

DNS, DHCP, WINS)Knowledge of Enterprise class x86 servers (HP, IBM & DELL) is mandatory. Knowledge of Remote Admin Tool is mandatory.

Basic understanding of Active Directory concepts. Basic understanding of Storage and back up concepts.Willingness to develop strong competencies in Windows platform support Good understanding of ITIL processes.

Good communication and interpersonal skill are mandatory. Knowledge of HP monitoring like Site scope, HPSIM , etc. will be a plus.

LI-LV1Job : Services Micro Focus is proud to be an Equal Opportunity Employer. Prospective employees will receive consideration without discrimination because of race, colour, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, genetic information, citizenship or any other legally protected status

Job Description : At Micro Focus, everything we do is based on a simple idea : The fastest way to get results is to build on what you have.

Our software solutions enable organizations to do just that. Secure and scalable, with analytics built in, they bridge the gap between existing and emerging IT fast-

tracking digital transformations across DevOps, Hybrid IT, Security, and Predictive Analytics. In the race to innovate, Micro Focus customers have the clear advantage.

Let us recommend jobs that match your skills! Our portfolio spans the following areas : DevOps IT This Position is for 24X7 Support and candidate would work in rotational shifts (5 days per Week) :

  • 07 : 00am - 03 : 00pm
  • 08 : 00am - 04 : 00pm
  • 03 : 00pm - 10 : 00pm
  • 05 : 00pm - 11 : 00pm
  • The Technical Support SRC Engineer must be able to demonstrate troubleshooting and problem solving skills.

    The Technical Support SRC Engineer

    Requirements :

  • Degree in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems or equivalent experience.
  • 1- 3 year experience within IT Operations, infrastructure services support (Systems management), operations, monitoring and Data Center support.
  • 1- 3 years technical knowledge of the applicable platform that you will be responsible for : UNIX ,Windows ,VMWare & Citrix Handle Customer Calls and Support Data Center Infrastructure Issues effectively ( Calls 20% , Monitoring 20% , L1 / L2 Requests 60%)
  • Knowledge of Microsoft Core components is mandatory. (DNS, DHCP, WINS)
  • Knowledge of Enterprise class x86 servers (HP, IBM & DELL) is mandatory. Knowledge of Remote Admin Tool is mandatory.
  • Basic understanding of Active Directory concepts. Basic understanding of Storage and back up concepts.
  • Willingness to develop strong competencies in Windows platform support Good understanding of ITIL processes.
  • Good communication and interpersonal skill are mandatory. Knowledge of HP monitoring like Site scope, HPSIM , etc. will be a plus.
  • LI-LV1

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