Analyst I, Order Management
Heredia, CR
hace 5 días

Job Description

Why will you enjoy this new opportunity?

By joining Worldwide Business Operations, you will be engaged in delivering frictionless purchasing and consumption experiences for our customers, partners, and colleagues to accelerate our transition to a modern, multi-cloud SaaS future.

Our core operational, order to cash areas include order management, SaaS and subscription business operations, license management, fulfillment, strategy and transformation, and Training and enablement.

Success in the Role : What are the performance outcomes over the first 6- months you will work toward completing?

Within days of employment, complete all the onboarding formalities and learnings, understand various pillars of the WWBO team, their +functionalities, their vision, and get trained on standard operational activities

Within days of employment, you will get trained and certified in one standard Order management processes

Within days of employment, you will get trained & certified on two standard Order management processes

Within days of employment, you will get trained & certified on four standard Order management processes (Including ELA)

Within days of employment, you will be able to accurately review and enter order data as per SOX and export compliance policies.

Contribute towards the reviewing and updating the process document

The Work : What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

Handle order processing tasks, ensuring accuracy and alignment to all compliance guidelines including SOX and export regulations

Interact with sales teams, channel partners and numerous internal groups as required to support the order-to-invoice process

Work with Global teams spanning different time zones

Handle purchase order reconciliation to quote, contract terms and program requirements

What is the leadership like for this role? What is the structure and culture of the team like?

This role will report to the Supervisor Order Management based in Costa Rica.

The Volume Order Management team is an integral part of Worldwide Business Operations (WWBO) and is made up of + Individual contributors across 3 sites (India, US, and Costa Rica) for orders processing, supporting % of the total volume spread across multiple LOBs with the continuous focus on process improvement and enable frictionless customer experience.

WWBO is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

Where is this role located?

Flexible : The role is considered flexible and will be a mix of working from a local VMware office and remote depending on your preferences and the arrangements determined with your future manager.

You will be expected to live within a reasonable non-daily commute of the office.

What are the benefits and perks of working at VMware?

You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting

Employee Stock Purchase Plan

Medical Coverage, Retirement, and Parental Leave Plans for All Family Types

Generous Time Off Programs

hours of paid time to volunteer in your community

Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities

Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)

Wellness reimbursement and online fitness and wellbeing classes

Category : Sales

Subcategory : Sales Administration

Experience : Entry Level

Full Time / Part Time : Full Time

Posted Date : 2

VMware Company Overview : At VMware, we believe that software has the power to unlock new opportunities for people and our planet.

We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe.

At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http : / /

Equal Employment Opportunity Statement : VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind : VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages.

Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

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