Business Analyst - Customer Implementation
GEP Worldwide
San Jose, CR
hace 5 días

Overview

GEP is a diverse, creative team of people passionate about procurement. We invest ourselves entirely in our client’s success, creating strong collaborative relationships that deliver extraordinary value year after year.

Our clients include market global leaders with far-flung international operations, Fortune 500 and Global 2000 enterprises, leading government and public institutions.

We deliver practical, effective services and software that enable procurement leaders to maximise their impact on business operations, strategy and financial performance.

That’s just some of the things that we do in our quest to build a beautiful company, enjoy the journey and make a difference.

GEP is a place where individuality is prized, and talent respected. We’re focused on what is real and effective. GEP is where good ideas and great people are recognized, results matter, and ability and hard work drive achievements.

We’re a learning organization, actively looking for people to help shape, grow and continually improve us.

Are you one of us?

GEP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, protected veteran status, disability status, or any other characteristics protected by federal, state or local law.

We are committed to hiring and valuing a global diverse work team. GEP is proud to be an EEO / AA employer M / F / D / V.

For more information please visit us on GEP.com or check us out on LinkedIn.com.

What you will do

A Business Analyst is responsible for assisting the GEP implementation team and the customer with the design and deployment of the SMART by GEP solution (Sourcing, Contract Management, Supplier Management, Projects and Savings Tracker and Procure to Pay).

As functional experts, they need to have the ability to understand customer needs from the solution and accurately document these for coordinating the build, testing and deployment of SMART and associated business processes.

New Implementation Projects :

  • Deployment responsibilities include assisting customers throughout the various phases of implementation process.
  • Will assist with all aspects of a deployment including (but not limited to) : process configuration, feature / functionality demos, user interface configuration, user and supplier set-up
  • To act as a liaison between the customer and various groups within GEP such as Technical Support, Sales, Engineering, and Product Management
  • Customer Focus :

  • Business analyst co-owns the responsibility of customer satisfaction with the project manager, during the successful deployment of solutions
  • Provide solutions wherever feasible, from the perspective of SMART
  • Business Analyst will act as a liaison between the customer and various groups within GEP such as Technical Support, Sales, Engineering, and Product Management
  • Possesses ability to learn and to be conversant in features, functionality and applicability of the entire SMART by GEP suite including Sourcing, Contract Management, Supplier Management as well as Procure to Pay
  • Possess expert knowledge in at least one area of the suite
  • Builds solution, customer, and industry knowledge by leveraging the appropriate resources (internally at GEP and externally at the client)
  • Teamwork :

  • Executes with minimal guidance and shows strong initiative
  • Maintains regular communication with team members (e.g., face-to-face, via voicemails, emails) especially across multiple solution deployments so everyone understands status of project
  • Proactively collaborates with manager and teammates to anticipate and respond to issues that could impact solution deployment (e.g., change in scope)
  • What you should bring

  • Education : Minimum bachelor’s degree (or in progress) in Business, Industrial Engineering, Science, similar stream or a combination of high school education and relevant experience.
  • Experience : 1+ years of relevant experience in product implementation and / or continuous improvement projects.
  • Languages : Required to be fluent in Spanish and English, Portuguese is a plus.
  • Excellent communication skills and the ability to liaise with various internal teams.
  • Ability to document action items and drive them to completion.
  • Willingness to drive work to completion irrespective of the odds
  • Ability to comprehend business problems and presenting the needed solution to the clients
  • Other Key Skills

  • Ability to accurately understand and document customer requirements
  • Preferable exposure to Procurement domains (especially Procure to Pay, SAP Ariba, Coupa)
  • Possesses ability to learn to be fluent in features, functionality and applicability of the entire SMART by GEP suite including Sourcing, Contract Management, Supplier Management as well as Procure to Pay
  • Exposure to customer management
  • Effective influencer who can make persuasive arguments
  • Ability to work on complex projects
  • Adaptable to changes in technology
  • Executes with minimal guidance and shows strong initiative
  • Preferable knowledge / experience in PM, continuous improvement tools, Scrum and Lean methodologies.
  • Should be open for flexible work hours
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