Complaints Analyst
3M
Asuncion De Belen,CR
hace 6 días

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity.

We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description :

3M is seeking a Complaints Returns Analyst for the OTC Organization. This position will be located in Belen, Heredia as part of our Global Service Center in Costa Rica.

If you are looking for a career in an open, creative, passionate environment and would like to participate in creating something new - apply today!

Job summary :

This position will be a Customer Relationship Owner, handling complaints & disputes. Adjustment, Processing and Creation of SAP Documents.

Candidate must be fluid in English, detail oriented. Strong organizational, document management, and communication skills required.

Primary Responsibilities include but are not limited to the following :

  • Intake & Feedback point for CIR scope
  • Collect and capture complaint information
  • Escalation (injury or environmental concerns)
  • Workflow and task assignment
  • Notify key stakeholders
  • Complaint disposition
  • Communicate resolution decisions
  • Track & Close Complaint
  • Receipt of Dispute CIR interactions
  • Process adjustment from SFDC to SAP
  • Process approvals for adjustments in SFDC (future state)
  • Create SAP documents
  • Create Returns and attach to SFDC
  • Create and B2B portal returns or credits
  • Transact large credit / debit requests in SAP (Tax)
  • Obtain dispute documentation from carriers portals.
  • Interprets policies and regulations, investigates problems, and communicates with other departments and providers to research and resolve issues, identify and implement service solutions.
  • Adapts differing techniques and methods to develop solutions for a variety of complex CIR issues.
  • Leads projects, which are generally short-term, with specific results expected, and occasionally broadly defined results.
  • Ensures project objectives and deadlines are met.

  • Must be able to work and handle sensitive / confidential financial data.
  • Knowledge and use of Salesforce and SAP systems, maintain, and remain current with all Salesforce and SAP training and certifications.
  • Actively participates in relevant corporate programs / initiatives, complies with professional and quality standards, complies with corporate policies and procedures, and acts in a manner consistent with 3M’s values and ethical standards.
  • Qualifications / Requirements :

  • Bachelor’s Degree or higher from an accredited institution.
  • Demonstration of strong interpersonal, communication, analytical, organizational and short-term planning skills.
  • Demonstrates the following competencies : adaptability, assertiveness, initiative, accountability, teamwork and continuous improvement mindset.
  • Handles a variety of inquiries and develops solutions for moderately complex issues.
  • Problem solving requires the use of judgment, research and analytic skills to determine possible solutions and make appropriate choices.
  • Strong written and oral communication skills in English is a must .
  • Microsoft Office advanced knowledge
  • Team oriented person who can focus on the details and quality
  • Customer focus
  • Detailed oriented
  • Collaborative Team player
  • Analytical
  • Follow 3M Policies
  • Preferred Qualifications :

  • Ability to work with several different functions, across multiple levels in the organization
  • Experience with customer service processes and systems, including Customer Service Management System (CSMS), Corporate Order Management System (COMS), PeopleSoft (PSAR), Supply Chain Planning and Analysis (SCPA), 1SAP and SFDC.
  • Demonstrated skills and knowledge in financial statements analysis, negotiation, and credit and financial counsel principles.
  • Foreign Trade / Logistics or similar Knowledge and degree.
  • Ability to manage multiple, detailed tasks with urgency and accuracy to meet tight deadlines
  • Salesforce Knowledge
  • SAP knowledge
  • Working at 3M

    3M is a global company which produces more than 55,000 products worldwide for home use, adhesives, abrasives, non-woven, fire protection, dental and orthodontics, electronic materials, medical and automotive care products.

    The company's brands partners Scotch - Brite®, Scotch®, Post - it® and Command™.

    3M has operations in more than 70 countries with laboratories in 36 countries. With 30,000 million dollars in sales, its 90,000 employees connect with customers around the world.

    Unleash your potential.

    Our success depends on the energy of our employees and the high quality of their leadership. Most of all it depends on their continuous improvement.

    Move forward.

    From sales to manufacturing to marketing to engineering, if you're committed to expanding your knowledge and gaining leading-edge skills, this is the place to do it.

    Professional development at 3M includes excellent training, continuing educational support, mentorship from smart, experienced people and more.

    Move up - or move in new directions.

    You'll find a strong promote-from-within culture here; it's an important aspect of our emphasis on learning and professional growth.

    You may also move between business units or even, potentially, to different locations around the world. That's one of the many advantages of our diverse business model and global reach.

    Be part of what’s next. Apply Now!

    If you are interested in this position, please send your application in English via the 3M Jobs System.

    Supporting Your Well-being

    3M offers many programs to help you live your best life both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

    Imagine your future in 3M

    At 3M, inspiration happens daily. Here, science is how the magic happens. Except it is not magic, it is the right science, applied in the right way by the people of 3M.

    Here, your ideas help shape everyday lives around the globe. Here, you matter. You inspire. Challenge. Create. Thrive. Here, you go.

    Apply now and discover inspired opportunities!

    Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter 3M.3M es un empleador que ofrece las mismas oportunidades.

    3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.

    Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals.

    You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.

    Please note : your application may not be considered if you do not provide your education and work history, either by : 1) uploading a resume, or 2) entering the information into the application fields directly.

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