Business Systems Specialist
Palo Alto Networks
San José
hace 7 horas

Our Mission

At Palo Alto Networks® everything starts and ends with our mission :

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish but we’re not here for easy.

We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

We’re changing the nature of work. Palo Alto Networks is evolving to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work.

From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks.

And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

The Business Systems Specialist is a member of the Business Systems Team within the Central Ops Organization. This role helps to ensure systemic accuracy & usability of our sales tools.

Primary sales tools to be supported include Salesforce and Clari.

The primary areas of focus for this role will be :

  • Act as a liaison between IT Development and business functions to drive system enhancements to completion through business requirement gathering, documentation, prioritization, and testing in an Agile environment.
  • Resolve Tier 2 support requests driving to timely resolution for the end user
  • Responsibilities :

  • Demonstrate thorough understanding on role hierarchy, forecast hierarchy and territory hierarchy
  • Troubleshoot and resolve tier 2 tickets from sales users related to Salesforce, sales forecasting, and other sales tools
  • Drive all issues to resolution with a strong focus on customer satisfaction through timely follow-up, attention to detail, and cross functional collaboration with IT and other team members
  • Work closely with the company’s Subject Matter Experts and IT to research & resolve issues related to Salesforce & Clari
  • Partner with Sales Operations, Sales Leadership, and our Revenue Acceleration team to understand business requirements for systemic enhancements and then partner closely with IT Development for execution through an Agile environment
  • Perform business requirement gathering, documentation, prioritization, and testing in an Agile environment.
  • Conduct change management for related system enhancements
  • Project Manage and provide direct support to Merger & Acquisition related Salesforce changes
  • Utilize business knowledge and expertise to drive business process improvements
  • Balance relationships with multiple business teams for new solution features and technical support
  • Perform regular SFDC data audits to ensure accuracy within the system
  • Assist in scheduled maintenance of the systems via data migrations
  • Assist with documentation of best practices and usage
  • Requirements :

  • Salesforce certification is highly preferred but not required
  • Solid knowledge of navigating Salesforce landscape and terminology with focus on data security
  • Hands-on experience providing system and tools support to users
  • Experience with sales processes and experience in a sales environment is a plus
  • Experience driving system change through an Agile environment
  • Strong team player with service-oriented attitude and customer focus
  • Excellent time management skills
  • Quick learner and able to thrive in a fast-paced environment
  • Experience training sales users on new Salesforce functionalities
  • Aggressive problem solver
  • Experience with data extraction and conducting mass updates via workbench and Dataloader
  • Ability to work with a variety of internal / external customers and vendors (some technical some non-technical)
  • Demonstrate skills in continuous learning, flexibility, customer focus, quality commitment and good relationships
  • Ability to communicate in a clear and concise professional manner, tailored to the appropriate audience; including both verbal and written communications
  • Additional knowledge of ServiceNow, JIRA, Anaplan, and any Sales forecasting tools is a plus
  • Our Commitment

    We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple : we can’t accomplish our mission without diverse teams innovating, together.

    To learn more about our dedication to inclusion and innovation, visit our Life at Palo Alto Networks page and our diversity website.

    Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

    Additionally, we are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or an accommodation due to a disability or special need, please contact us at accommodations paloaltonetworks.com.

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