Group Manager, Client Success Change Lead, Growth Office
Avanade
San Jose
hace 6 días

Job Description

The Ambition 2025 Growth Theme Change Lead role assists with formulating the overall change strategy for the Client Success as Avanade executes our 5-year, Ambition 2025 Strategy.

The Change Lead works with their Growth Theme Lead and Steward (Executive) to create the change strategy and plan to implement the global Client Success program.

Core skills include : change strategy & planning, business planning, executive stakeholder management and presentations, implementing change across a global organization and strategic program management.

This will also support the overall Ambition 2025 Change, Communications and Content (CCC) Team.

Client Success Change Lead

Develop, manage and execute the Growth Theme Change Strategy for Client Success :

  • Leverage Avanade’s structured methodologies and lead change management activities
  • Define Success Factors and critical milestones.
  • Identify potentials risks, barriers, and dependencies between Ambition2025 Change strategy and Area / Regional strategies.
  • Create a strategy to support adoption of the changes required.
  • Support the design, development, delivery and management of communications.
  • Conduct impact analyses, assess change readiness and identify key stakeholders.
  • Provide input, document requirements and support the design and delivery of training programs.
  • Work closely with the Global Ambition 2025 Change, Communications and Content (CCC) Team to represent the Growth Theme
  • Scope of Work

  • Collaborate with virtual teams
  • Plan, manage, and influence team's work
  • Set objectives and assist in the delivery of projects or work efforts that have a direct effect on business results within a functional or operational area
  • Provide insight into strategic technology planning, business case development, and alignment with parents and industry
  • Make independent decisions, which have major impact on function's results
  • Maintain strong relationship with and deliver innovation and value to multiple strategic customers
  • Provide expert advice, guidance, and recommendations to senior managers
  • Demonstrate a strong ability to influence client leaders
  • Deliver assigned outcomes with high business impact of high quality and against strict deadlines
  • Monitor, evaluate, seek, and provide feedback on the performance and outputs of team members
  • Identify, coach, and develop key talent on own team by readily sharing skills, knowledge and information
  • Qualifications

  • 2-4 years in program management or change management
  • Consulting / project-based background
  • Excellent communication skills including the ability to communicate complex strategic concepts to a variety of audiences
  • Strong analytical and statistical skills
  • Ability to work with a variety of strong personalities
  • Broad knowledge of technology landscape
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