Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.
In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience.
This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.
Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth.
The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.
The Customer Experience & Success BI team is chartered with delivering strategic & operational insights to a variety of key business stakeholders, including the CE&S LT, Delivery Managers, and cross-Microsoft stakeholders requiring proactive and reactive customer experience insights.
We are chartered with two critical, strategic objectives : simplify the data & insights stream for CE&S leaders and enable business transformation with an intense focus on creating & delivering customer centric insights.
Our goal is to foster an insights-driven culture and enable the entire organization to make data-driven decisions. To achieve this, we are transforming our data platform capabilities and creating one logical repository & standard taxonomy for all our CE&S data.
The Platform Developer is a critical role on the CE&S BI team. You are an authority on infrastructure & data pipeline design, implementation and data verification.
You and your team will drive rationalized data standards into the CE&S BI platform and framework solutions that can be governed at scale in alignment with SBU operations while accelerating development, enabling access and complying with security policy.
Additionally, you will implement methods to improve data reliability and quality, combine raw information from different sources to create consistent and machine-readable metrics.
In this role, you will need to be well versed in DataOps, especially where Agile development, DevOps, and Continuous Improvement intersect.
Since we are in the midst of our own digital transformation, you will also need to be adept at managing constant business change, rapidly evolving requirements, adjustments in strategic direction, and emerging technologies.
You will need to be agile and flexible, yet strong and disciplined. This is an amazing opportunity to be at the center of building a showcase worthy data capability to support an organization that interacts with thousands of our customers every day.
English Language : fluent in reading, writing and speaking.
Required Qualifications :
Preferred Qualifications :