Operations Manager
IBPO Costa Rica
San Jose, Costa Rica
hace 27 días
source : Infosys Limited

Job Description

Operations Manager Costa Rica

In the role of Operations Manager, you will be responsible for Coordinating with the transition team, plan and monitor the resource deployment, review the daily operations dashboard, staff planning, work allocations, governance adherence and interacts with the client with the objective to deliver target delivery model ,ensure delivery predictability and enhance client satisfaction for the processes within purview within the guidelines, policies and norms of Infosys

In this role you will be responsible for transition coordination, resource planning and training, performance management of the team, Service level agreement and process compliance, knowledge management, process reengineering, resource optimization and overall governance of the team.

Location for this position is Costa Rica.

Basic

  • Bachelor’s Degree in Administration or HR equivalent area.
  • At least 7 years of experience related to the job description
  • Preferred

  • At least 5 years of experience handling service delivery / operational experience and managing team
  • Knowledge of client business domain and working knowledge of engagement financials i.e. managing cost of operations, margins, revenues and productivity.
  • At least 4 year of team handling experience in BPO processes.
  • Communication Skills
  • Analytical skills
  • At least 6 years’ experience in HRO
  • The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.

    About Us

    Infosys BPM, the business process management subsidiary of Infosys (NYSE : INFY), provides end-to-end transformative services for its clients across the globe.

    The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients.

    Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-

    edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

    Infosys BPM has 32 delivery centers in 14 countries spread across 6 continents, with 35,058 employees from over 80 nationalities, as of March, 2018.

    The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others.

    Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years.

    The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices.

    The company’s senior leaders contribute widely to industry forums as BPM strategists.

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