Technical Support Technician
Western Union Holdings, Inc
Costa Rica
hace 2 días

We’re seeking a Technical Support Technician , based in our Costa Rica Office. In this role, you will be part of Western Union End User Help Desk team who provides 24 / 7 first-

line internal employee and contractor support. Help Desk is the single point of contact for any technology incident (something got broken) or request (non-

fault-based events). Help Desk is your gateway to technology services Company-wide. Day Shift, Rotating Schedule (includes working on weekends on a rotating basis).

Sounds interesting? Here are some specifics :

  • Support internal customers on multiple technologies and solves technical issues
  • Provide Level 1 and Level 2 technical support to end users and cooperate with Tier II and Tier III work-groups for the resolution of complex incidents
  • By cooperating with different IT support teams, you will be responsible for early IT incident detection, investigation and escalation
  • What you will need to succeed :

  • Customer-oriented approach
  • Good troubleshooting skills
  • Comfortable working in a fast-paced, highly-structured, deadline-driven environment
  • Strong analytical, problem-solving and attention to details skills
  • Fluency in English - C1 (83%) minimum
  • What will make you stand out :

  • Degree or certification in computer science area
  • What’s in it for you?

    Competitive global pay and benefits

    Unparalleled experience as part of one of the most advancedcompliance teams in the world, with opportunities to build valuable skills andgrow your career

    Diverse, global team with colleagues in over 50 countries

    What it’s like here :

    Western Union (WU) is a company on the move! We believe thatwhen money moves, better things can happen. From small businesses and globalcorporations, to families near and far, or NGO’s in the most remote communitieson Earth, WU helps people and business move money globally.

    We have a richlegacy of innovation, and are continuing to develop new and more convenientways for our customers to send and receive money through digital, mobile andretail channels.

    We have a combined digital and retail network that spans over200 countries and territories. Some companies specialize in cash-

    based retailmoney transfer and others play only in digital. We are leaders in both!

    Being on the Western Union team means being tenacious andgoal-oriented. It means taking risks and quickly finding the path to success.

    It means having integrity, and finding ways to make things work. It meansthriving as part of a diverse, global team of over 10,000 people who arecommitted to moving money for better.

    It means being driven to win, and to dowork that makes a difference on a global stage. Sound like you? Apply now!

    Inclusion and diversity are fundamental to our culture andsuccess. Achieving our common vision depends on people with diverse backgroundsworking together.

    Who knows; your unique point of view could be the key to ournext groundbreaking idea. We’d love to explore that possibility!

    Western Union is proud to be an EqualOpportunity-Affirmative Action Employer. The company will provide accommodationto applicants, including applicants with disabilities, during the recruitmentprocess, in accordance with applicable laws.

    We are committed to equalemployment opportunity regardless of race, color, religion, sex (includingpregnancy or related medical conditions), national origin, veteran status,sexual orientation, gender identity, age, disability, marital status or anotherprotected category.

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