Client Services Project Specialist
Experian Information Solutions, Inc
Heredia, Heredia, Costa Rica
hace 6 días

DescriptionIn cooperation with local and remote Experian team members, the Project Specialist will be responsible for working with clients, vendors and Experian staffs to ensure that Data Management Services’ client projects and requests are processed accurately and punctually.

Our Client Services Project Specialist role will be responsible for : 1.Developing close working relationships with assigned clients and vendors.

2.Assessing client needs, advising on Experian products, explaining production process and reviewing results with client.

3.Ensuring client expectations are met by communicating client objectives with departments and vendors involved in production, utilizing senior staff as needed.

4.Providing exceptional quality assurance and attention to detail on all client deliverables.5.Documenting and communicating client requirements and solutions to internal and external clients in a timely fashion.

6.Participate in discussions regarding client goals and specifications required to process jobs through production. 7.Assist in monitoring entire production process including : assigning production tasks, setting up and prioritizing schedules, preparing billing and client reports, working through problems, providing accurate and timely documentation or reporting as needed.

8.Assisting with the development of presentations for client meetings and visits.9.Remaining current on all products and processing offered.

10.Serving as a communication liaison between customers and technical staff to ensure deliverables are met.11.Ability to work independently to complete assigned tasks.

  • 12.Supporting communication of status with team members and end users within client expectations.13.Lead customer meetings;
  • hold status meetings at desired cadence with customer14.Independently contribute to RFP process and presentation 15.Negotiating skills;
  • professional response to customer inquiries16.May develop presentations / documentation for client visits 17.Provide product recommendations;
  • support customer with new product / processing, implementations / transitions18.Troubleshooting, problem resolution19.Manage large amounts of information, maintain job schedules, keep involved parties aware of challenges and job status20.

    Understanding of US market and industry to ensure best solution21.Understanding of Experian products and services Knowledge, Experience & Qualifications

  • High School Diploma required
  • 2+ years of experience in business to business services
  • Excellent English written and oral communications skills
  • Excellent customer service skills
  • Detail oriented
  • Strong organizational skills
  • Good analytical skills (problem identification and resolution)
  • Excellent PC skills : MS Office package
  • Basic project management skills
  • SQL skills preferred, but not required
  • Proven previous job stability, including maintaining long-term work relationships with former employers
  • Must be able to clear the company’s pre-employment screening
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