Buyer Protect & Resolutions Policy Mgr
San Jose
hace 3 días

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce?

Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay a company you can be proud to be with.

eBay Inc. is a global commerce leader that connects millions of buyers and sellers around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses and organizations of all sizes.

eBay Marketplaces operates in 190 markets around the world.

Looking for a global commerce leader where you can shape how the world buys, sells, and gives? Where you can just be yourself, do your best work, and have a meaningful impact on people across the globe?

We are looking for people with drive, ideas, and a passion for helping small businesses and consumer sellers succeed to help shape the future of eBay does this sound like you?

If so, we’d love to talk to you!

The team :

The Marketplace Risk & Protections team manages a range of programs and platforms that enable millions of buyers and sellers to engage and transact on eBay with confidence.

We strive to ensure customers have experiences that meet or exceed retail standards. This includes developing best-in-class post-transaction experiences for our customers worldwide.

The role :

We are looking for a skilled policy manager who will help evolve our buyer protection programs to enhance trust and drive conversion.

This is a hands-on position where you will undertake business analysis, define policy, and work closely with cross-functional partners to deliver products and programs that meet customer needs and expectations.

You will :

  • Support development of our post-transaction program and product roadmaps
  • Identify enhancements to our Returns and eBay Money Back Guarantee programs that improve customer experience while delivering business goals
  • Collaborate with customer service, marketing, legal, and analytics teams to develop policy & workflows
  • Collaborate with Risk, compliance, and finance teams to ensure appropriate controls are in place to manage financial and regulatory risks
  • Present program outcomes and opportunities to leadership and stakeholders
  • Manage & maintain metrics, investigating & understanding metric changes. Understanding and explaining impact from policy / workflow changes on metrics to a leadership audience.
  • Skills and Experience

  • Experience at online or retail businesses driving customer experience changes
  • Strong background in analytics with demonstrable ability to produce research and make data-driven decisions (ability to query in SQL a must have)
  • Demonstrated success contributing to business decisions, and executing cross-functionally across matrixed organizations
  • Committed to results : biased toward action, a great collaborator and simplifier, constantly pushing toward transparency and delivery
  • Able to balance attention to detail with swift execution : we need to do things quickly, and we need to do them well
  • Able to support and deliver a portfolio of metrics & policies simultaneously
  • Bachelor’s degree (graduate degree preferred) from a major educational institution is required
  • Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs.

    Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

    For more information see : and

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