Operational Account Management
HP
Heredia, Heredia, Costa Rica
hace 10 horas

Responsibilities :

  • Contributes to the operational business relationship management of large accounts, may manage the operational business relationship of small, domestic accounts.
  • Conducts and reviews moderately complex business analysis.
  • Resolves operational issues, which may require collaboration with cross organizational teams, in support of the customer requirements.
  • Conducts research, analyzes data, and presents findings for projects of moderate to high complexity.
  • Performs operational performance reviews with the customer / partner and supports improvement plans. (Reviews typically include topics such as special pricing, inventory levels and procurement plans, delivery performance, claims, and disputes impacting the financial position of the account).
  • Consults and advises on operational matters of low complexity to internal clients on peer level.
  • Education and Experience Required :

  • First-level university degree or equivalent experience.
  • Typically 2-4 years of related experience with experience, preferably in supply chain, customer service, procurement or financial management.
  • Knowledge and Skills :

  • Strong communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required.
  • Intermediate understanding of core HP businesses and the revenue cycle.
  • Strong research and analytical skills.
  • Demonstrated familiarity with Microsoft Office tools, particularly Excel, Word, and PowerPoint.
  • Basic project management skills.
  • Developing ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer / partner requirements.
  • Developing ability to establish and maintain good relationships with external customerspartners on peer level and one level above.
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