Operations Supervisor
Equifax
Heredia, Heredia, Costa Rica
hace 6 días

Lead a Team ranging from 10- 20 agents with responsibility to deliver business KPIs (e.g. SLA, Customer Experience, Quality, Efficiencies, etc).

This role is responsible for all day-to-day efforts to ensure compliance on the workload and deliver exceptional results, play a collaborative role in growing and implementing standards and processes, employ prudence and tact in interacting with others, and remain focused on customer and staff retention.

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